Service
4.3
/5

5

4

3

2

1

4,664

1,103

437

246

624

7,074

vurderinger det siste året

Hotels.com US er ikke lenger en aktiv Feefo-kunde
Viser alle 941,072 anmeldelser
Betrodd kunde
12 years ago
Kjøpsdato: 24/04/2013
The customer service agent Leah was extremely knowledgeable, patient, and helpful. She helped me book…
The customer service agent Leah was extremely knowledgeable, patient, and helpful. She helped me book three different hotels in two different countries.
Betrodd kunde
12 years ago
Kjøpsdato: 24/04/2013
The lady was very nice and helpful with making my reservation with the hotel, but…
The lady was very nice and helpful with making my reservation with the hotel, but I was told I would get and e-mail with my confirmation number. I did not get the e-mail, so I had to call the hotel...

Les alle
Betrodd kunde
12 years ago
Kjøpsdato: 24/04/2013
Every time I call hotels.com, no matter what the reason, the person I speak with…
Every time I call hotels.com, no matter what the reason, the person I speak with is always very polite and most helpful. I just wished some of your personnel were easier to understand.
Betrodd kunde
12 years ago
Kjøpsdato: 24/04/2013
The initital booking was OK--agent polite and wililng to help, but the multiple copies of…
The initital booking was OK--agent polite and wililng to help, but the multiple copies of the emails generated by your system refused to capture my preference request for 2 Queen beds. The first and...

Les alle
Betrodd kunde
12 years ago
Kjøpsdato: 24/04/2013
They usually help me as needed. When hotel's policy is violated, they have still refunded…
They usually help me as needed. When hotel's policy is violated, they have still refunded me because I was a gold member. I truly appreciated there willingness and help.
Betrodd kunde
12 years ago
Kjøpsdato: 24/04/2013
Good hotel web for check nice hotel!
Betrodd kunde
12 years ago
Kjøpsdato: 24/04/2013
Great service, quick and easy
Betrodd kunde
12 years ago
Kjøpsdato: 24/04/2013
I elected to be billed AT THE HOTEL upon check-in and yet my credit card was…
I elected to be billed AT THE HOTEL upon check-in and yet my credit card was charged. I emailed customer service and still no response. I am not happy.
Betrodd kunde
12 years ago
Kjøpsdato: 24/04/2013
Hotels.com is very easy to use and track reservations. Love the free nights that come…
Hotels.com is very easy to use and track reservations. Love the free nights that come with it too!
Betrodd kunde
12 years ago
Kjøpsdato: 24/04/2013
Love Hotel.com Welcome Rewards. Book 10 nights and receive a free night. Rates are average…
Love Hotel.com Welcome Rewards. Book 10 nights and receive a free night. Rates are average to good, so nothing is lost price-wise by booking this way.
Om Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
Les alle
5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
Award

Feefo Trusted Service Awards

Våre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kåres på grunnlag av vurderingene de får fra kundene sine.

Hvorfor stole på Feefo-anmeldelser?

Om Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent