Brilliant service - and not for the first time with this company. Fast delivery, excellent mirror and when a replacement bulb was needed they sent one quickly, and free. Not only that, their...
Excellent company, orders online for next day delivery. Which arrived on time within the time stated Up to date emails & information of dispatch , delivery. Good service. I would reccomend
Super fast delivery, well packaged and the mirror looks beautiful and great quality compared to similar I have seen on the high street. Exactly what my daughter wanted for her new bedroom!
Ordered mirror on back order on 28th May, dispatched via Yodel on 6th June. Mirror was in transit for a few weeks, mismanaged by yodel and returned to Hollywood mirrors who resent it. Finally arrived...
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Adam Watson
hollywood mirrors
3 years ago
Hello Nicola, thank you for your order. I am truly sorry to hear that the transaction did not work out and caused you stress. Unfortunately, your new build house address is not currently in the Royal Mail database, which Yodel uses to locate addresses, resulting in failed delivery attempts despite my efforts to provide clear directions.
I have been diligently following up with Yodel, providing them with daily updates and guidance to get your item delivered to you. However, the repeated movements of the mirror around the warehouse and the delivery process has caused damage to the box, which is not ideal.
Regarding the collection, DPD has reported that they arrived to collect the goods, but they are not ready for collection, which is an unusual response. I am committed to resolving this issue as quickly as possible and have already emailed you to discuss a solution.
Produktanmeldelser
Adam Watson
hollywood mirrors
3 years ago
Dear Nicola,
We appreciate your feedback regarding the condition of your Hollywood Mirror upon delivery. We apologise for any inconvenience caused by the damage due to the multiple unsuccessful delivery attempts made by the Yodel driver. Please accept our sincerest apologies for this issue.
The driver could simply not find your address as it was a new build and not traceable on Google Maps, Royal mail or a sat nav. The mirror being moved in and out of the van and around the depot multiple times caused damage.
Rest assured; we are fully committed to resolving this matter promptly. I have emailed you to arrange the uplift of the damaged mirror and process your refund as soon as we receive the item.
Thank you for bringing this matter to our attention. We strive to provide the best products and services to our customers, and we hope to have the opportunity to make this right for you.
Sincerely,
Adam Watson
Hollywood Mirrors Customer Support
Amazing dressing table mirror quick fast delivery, amazing customer service answered questions promptly. Second one in the household for both daughters now so they can stop fighting for a turn when...
I had been tempted by the products for a long time but I was blown away at how good my mirror is. Quality is fantastic and much brighter than I thought. Couldn’t ask for more
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Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.