The whole experience was great ,we were well informed about our trip and with easy to follow instructions.I was a little apprehensive at first as I had never booked through holiday Gem's...
Les mer
0
Del
Pålitelig kunde
Feefo-verifisert
2 years ago
Awful after sales service
Making it easier to speak to someone not do everything by email
Review Team
Holiday Gems
2 years ago
Hello, thank you for your comment here, we do need to understand the circumstances regarding requiring to email although it is a fact that some actions do need the support of written instructions from our customers and telephone conversation is not sufficient. We will ask for the relevant teams to look into your contact to ensure this was dealt with according to our policy and/or terms and conditions.
Pålitelig kunde
2 years ago
Still havnt had a response to a complaint I made about a holiday I went on in May
Review Team
Holiday Gems
2 years ago
Hello, this is not the correct forum to address your point however, both our pre and post travel departments do not find any communication from you. Please kindly check both the spelling of the email address you have sent your enquiry to and the that it is to the correct team who would be happy to respond upon receipt.
0
Del
MW
Miss Caroline Warren
Feefo-verifisert
2 years ago
Hva Miss Caroline Warren sa om Holiday Gems:
Very helpful
0
Del
MJ
Mr Derek Jules
Feefo-verifisert
3 years ago
Hva Mr Derek Jules sa om Holiday Gems:
Great
Quick and easy no problems at all, thank you
1
Del
Pålitelig kunde
Feefo-verifisert
2 years ago
Fabulous company
Top class service from Holiday Gems. Always book with them
0
Del
Pålitelig kunde
Feefo-verifisert
2 years ago
Better book by yourself or with someone else
Cheapest form of accomodation in the area well overpriced by Holiday Gems.
Didn`t know theres no food included until I arrived to the "hotel" where I was the only guest for most of the time.
Review Team
Holiday Gems
2 years ago
We are unclear why this is directed to ourselves when you actually made your booking yourself on our website and we would expect researched the property and compared with other operators before committing. Furthermore, you selected the meal basis yourself when doing so ad have paid accordingly that it was a room only. We sympathise with your errors and once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us since we fulfilled all that was asked of us.
Pålitelig kunde
2 years ago
So what you are actually saying is that you don``````t have a clue about acommodations you are offering and customers have to do it properly themselves.
I tried to change the hotel the very next day and you offered me next to nothing.
Just grab money and go. NO change in review
1
Del
Pålitelig kunde
Feefo-verifisert
2 years ago
very happy
very straight forward to book, all information and documents received, very satisfied, will use again.
0
Del
Pålitelig kunde
Feefo-verifisert
2 years ago
Worst all inclusive I have ever stayed
Worst hotel I have ever stayed first they tried to give me a room I didnt book but I refused to accept it joke then its not all inclusive and the food was not even fit to feed to a dog they only put...
Les mer
Review Team
Holiday Gems
2 years ago
Hello, we are sorry to hear this but do not feel you have directed your review to the correct business. You describe the worst hotel in your opinion and they should be allowed to respond to your complaint. That said, we are very surprised that no such complaint was logged with us during your holiday if the impact to you was as described and this has denied us opportunity to help you at the time which is regrettable.
0
Del
MH
Mr Stephen Hyde
Feefo-verifisert
2 years ago
Hva Mr Stephen Hyde sa om Holiday Gems:
Easy to manage and sort booking,customer service good, would use again
0
Del
Pålitelig kunde
Feefo-verifisert
2 years ago
I booked our holiday online which was very easy.
The sales consultant was very pleasant, efficient and explained everything in detail. I would definitely recommend them to everyone.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
