Walking through the catacombs was an amazing experience. However the experience was marred for us by the 2 hour wait beforehand! We bought 'Priority tickets' from HeadOut.com that we could not use...
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Viraaj
Headout
9 years ago
Hi Laura,
We sincerely apologise for the delay in getting with your skip the line tickets. The longest we have heard from any other customer has been 30-45 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. I have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long. We are also trying to reduce the number of tickets selling each day so as to reduce the waiting time from 45 minutes to 15 minutes.
Thanks a lot for your detailed review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.
Thank you so much for taking the time to leave a review. It’s a pleasure to serve you. Hope that you will use us again on your next adventure.
All the very best.
Viraaj Arora
Head of Customer Success
Produktanmeldelser
Kjøpsdato: 19/05/2017
0
Del
Pålitelig kunde
9 years ago
Great service. Everything went smoothly and as planned.
Produktanmeldelser
Kjøpsdato: 04/08/2017
0
Del
Pålitelig kunde
9 years ago
Seemless transaction and offers great prices comparedbtonother merchants.
Viraaj
Headout
9 years ago
Hi,
We are glad that you found the process super transparent and easy. Headout is all about making travel more fun and spontaneous and we are trying to do that one attraction at a time. Thank you so much for taking the time to leave the review. Hope that you will use us again on your next adventure.
Enjoyed the catacombs and skipping the long lines however trying to find the ticket shop was incredibly difficult. Their were no straitforward directions included nor the name of the shop that the...
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Viraaj
Headout
9 years ago
Hi,
We are glad that you enjoyed your visit to Catacombs through Skip the lines tickets however we regret that you also had some inconveniences in the process.
We will make sure that your next experience with Headout is smooth and spontaneous.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.