I bought a salt lamp, I had a small problem with the product emailed Kombucha, they apologized and sent out a replacement that evening I got it the next day, it was perfect, excellent company would...
The Kombucha SCOBY was delivered on time with clear instructions on how to make Kombucha. I am now making my second batch and I am delighted with the results. I flavour my Kombucha with fresh ginger...
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Produktanmeldelser
KjĂžpsdato: 22/01/2020
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AJ
Alec Jackson
Feefo-verifisert
6 years ago
Hva Alec Jackson sa om Happy Kombucha:
Product, good, service,good, backup - information excellent.
Ordered a large Kilner jar which arrived chipped (not from transport, very well packed).
Sent a nice email raising this with Happy Kombucha, a week later a reply apologising for not responding and...
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Marcus
Happy Kombucha
6 years ago
Please accept our apologies for a delay in replying to your emails. We have been incredibly busy both with orders and emails and we are working as hard as we can to reply as quickly as we can but i do accept that we are not as quick as we would like at the moment and we apologise for that.
We also apologise if your order arrived damaged, a full refund has been issued and apologies for the delay in dealing with this.
SL
simon lang
6 years ago
Ok, accepted but, not to be churlish, I am still stuck with the ÂŁ5 postage so not a full refund but hey ho, at least you respond to social media pressure, if not emails đ
Produktanmeldelser
Marcus
Happy Kombucha
6 years ago
We have been incredibly busy due to the recent media coverage of Kombucha and we can only apologies that this matter was not dealt with as swiftly as we would have liked. If customers could be patient we are working as hard as we can to reply to all communications as quickly as we can.
Our customer service team can be called on 01323 730091 if your enquiry is urgent.
Still waiting for Scoby. When chased as only received half order was told would send out Scoby that day with 24 hour delivery, so would get next day.
Still waiting, been advised coming tomorrow now....
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Marcus
Happy Kombucha
6 years ago
We are so sorry that we made an error on your order, we did apologise by email and we did dispatch a replacement for the missing item as soon as we were made aware of the issue but we are very sorry that it occurred in the first place. We pack everything by hand but sometimes us humans can make mistakes. I can only apologise if Royal Mail were delayed in delivering the replacement, we did dispatch it when we promised, but i can see it did take them two days to deliver from the tracking. Again i can only apologise.
We have had unprecedented numbers of orders recently so we are not as quick at replying to emails as we would normally like but we have responded to your emails.
Apologies again for the error in the first place.
KB
KAREN BOWMAN
6 years ago
I am sorry to reply, but I have not received any emails, I have checked my junk mail. Royal Mail advised me when they received the package, you didn't advise when you had sent it, like you did the actual order. Please do not make me out to be a liar! A mistake was made, I didn't like how it was dealt with. We can't get it right all the time!
Marcus
Happy Kombucha
6 years ago
I can only apologise, the shipping notifications are automated and are triggered by scans by Royal Mail, the system is showing an email sent to confirm the order, confirming shipping, and a text message was sent to confirm that we had issued your refund. If one was not sent when we shipped the scoby it may have been a technical issue i do not know, i can only see a footprint on the system that shows an email was triggered and sent. So if that one was not sent then apologies for that too. Again i can only apologise we are working as hard as we can and as fast as we can to get all orders dispatched as quickly as we can.
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