Habitat Escapes-anmeldelser

Dear Guest, Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you encountered during your stay. This is not the standard we strive to uphold, and we sincerely apologise. Had we been made aware of these concerns during your visit, we would have responded immediately to resolve them, including supplying a drain unblocker and attending to the blocked sinks and shower. We also would have also asked our housekeeping team to re-attend and see to the kitchen and provided the necessary cleaning tools such as a broom and mop. Our team are onsite 7 days a week and would have been more than happy to assist with these issues for you. Please rest assured that this was an isolated incident and not reflective of the usual guest experience or of the property itself. We appreciate you bringing these matters to our attention, as we are committed to improving our standards.

.

Should you visit us again, we do hope you will find time to use the onsite facilities that are available to guests.

Thank you for taking the time to share your feedback. We're so pleased to hear that you enjoyed paddleboarding and kayaking, and that the property itself—with its welcome pack—met your expectations for a relaxing stay. We’re sorry to hear that the pool wasn’t as clean as it should have been. Your observation is important, and we’ll pass this on to our facilities team to ensure water quality is consistently maintained to the highest standard. We also appreciate your comments about the limited food options and space in the upstairs café. We understand how this can affect the overall experience, especially during peak times, and we’re actively reviewing ways to improve both availability and comfort in communal areas. Regarding check-in and check-out times, we’re sorry that this impacted the value of your stay. We know how precious holiday time is, and we’ll take your feedback into account as we continue to refine our guest experience. Thank you again for your helpful insights. We hope to welcome you back in the future for a more seamless and enjoyable visit. Warm regards, The Silverlake Team

.

Dear guest, Thank you for such a great review of your recent stay at Minety Lake 07. We're really happy to hear that this property was a brilliant fit for all your family, and that you had a lovely weekend enjoying the onsite facilities and lake access. We truly hope we'll have the opportunity to welcome you back again at some point in the future. Kind regards, Habitat Escapes.

Thank you so much for your thoughtful and detailed review. We're really pleased to hear that the house worked well for your group and that you had a good week overall. It’s great to know the space was comfortable for everyone—including the kids and grandparents—spotting some wild life is the icing on the cake! Your note about the coffee machine pods is helpful, and we’ll look into making pod compatibility clearer for future guests. It may be something we can add to the property description to help guests get the most out of the equipment that the owner provides. Thank you also for highlighting the toys and games—we’re glad the kids enjoyed the Jenga blocks, and we’ll make sure the puzzles and games are better organised for future guests. Your suggestions about the back door key and key box are helpful, we’ll review these to improve convenience for families going forward. We’re sorry to hear about the slow drainage in the bathroom and the empty lighters. That’s not ideal, and we’ll make sure these details are checked more thoroughly during changeovers. I'm glad you managed to improvise with the blowtorch. It’s lovely to hear you're considering a return to Silverlake next year. We’re delighted that the main activities left a positive impression, and we’ll take your feedback on board to help make your next stay even smoother. Warm regards, The Silverlake Team

Thank you for taking the time to post a review. It is much appreciated. I'm delighted that the house lived up to your expectations and that you had a good time. Our friendly staff will be chuffed with your feedback and we hope to welcome you back in the future. Warm regards, The Silverlake Team

Thank you for your feedback. We're really pleased to hear that you enjoyed the pool and children's facilities, and that the bedrooms and bathrooms met your expectations. We’re very sorry about the confusion regarding the check-out time. We understand how frustrating it must have been to pay for a late check-out unnecessarily, especially with a large family group. This discrepancy between the invoice and the property information should not have occurred, and we’ll be reviewing our communication processes to ensure greater clarity and consistency moving forward. Thank you again for bringing this to our attention. We hope the rest of your stay was enjoyable, and we’d love the opportunity to welcome you back with a smoother experience next time. Warm regards, The Silverlake Team