The online booking service was easy and smooth on iPhone. Immediate confirmation. The phone number required on desktop website can’t be changed to other country code but Iceland only. But no such...
I had such a confusing time finding which bus to take right out of the airport since I didn't actually need to get on a Gray Line bus, I had to get on an Airport Direct bus. Nothing in my...
Les mer
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. It is truly regrettable that you did not notice this very important information on your voucher sent to you when booking online:
"Note!
We are expecting you to arrive soon in Iceland KEF airport and use your ticket to a hotel or tour bus
stop in the city. Upon arrival and after formalities you will board the Airport Direct bus located in the
bus parking area just outside the terminal and present your booking confirmation to driver.
This new arrangement is due to Gray Line Iceland merging with Airport Direct for all transfers to and
from the airport for more frequent departures."
We hope that your visit to Iceland was otherwise pleasant
They are very efficient and friendly at all times. On this trip they also found a way for me to take an earlier bus, saving me a hour of waiting. Very well done.
Very fast and efficient transportation from the airport to the hotel. It was my first trip to Iceland, and the staff was very courteous and professional when answering my questions.
Horrible customer service. Waited a day for someone to get back to me to cancel the reservation and they blamed me that I was after 24 hr time frame and refunded only 50%.
Andrei
Gray Line Iceland
3 years ago
Hello!
Thank you for taking the time in writing us this review.
We regret to see you feel this way, especially after your booking was canceled and refunded 100% per your request and as confirmed to you.
Our team was doing their best in replying within 24h to all the emails you sent.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.