Excellent. We arrived earlier than expected. the Gray Line Rep changed our booking so we could catch the next bus to the Hotel instead of waiting for over an hour.
Worst experience even . Fail to catch the pick up point. Can’t reach the hotline since it 11pm.. that was last bus.. the end I take my own way to airport in midnight time .
Andrei
Gray Line Iceland
3 years ago
Thank you kindly for taking the time in writing us about your experience. We are sorry to see that you missed the pick up for your transfer. Our driver was at the designated pick up location looking for you but as he could not locate you you were marked as no-show.
We hope that next time everything will go as planned.
Produktanmeldelser
Kjøpsdato: 05/07/2023
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Del
Pålitelig kunde
Feefo-verifisert
3 years ago
Boat tour got cancelled, Tour guide was hard to understand.
The private airport tour with the van in the photo is completely inaccurate. It was private, yes. However we received a sub hired taxi driver in a Subaru. With 4 people onboard heading to a cruise...
Les mer
Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time in writing us about your experience. We are sorry to hear that your ride was not as expected. In order for our customers to benefit of a smooth service we need as much information as possible, including passengers numbers and luggage numbers. On the description of this service customers can see mentioned the following information: Luggage allowance per person is one standard suitcase and one item of hand luggage.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.