Gray Line Iceland-anmeldelser

Dear Customer, We are thrilled to see your 5-star review! Thank you for choosing us and for taking the time to share your positive experience. Your feedback encourages us to keep delivering the best service possible. If there’s anything else we can do for you, please let us know. We can’t wait to see you again soon! Best regards, Gray Line Team

Dear Customer, Thank you for sharing your experience. We understand how frustrating it is to request a later transfer time and end up being rescheduled even earlier. We’re currently reviewing how these changes were handled and why your updated time didn’t reflect your request. While adjustments may occur when coordinating with third-party services like Flybus, it’s our responsibility to communicate those changes clearly and ensure your preferences are respected whenever possible. Your feedback is important, and we’ll use it to improve both our internal coordination and the way we communicate updates to travelers. Best, GrayLine Team

Dear Customer, Thank you for taking the time to share your feedback. We take all guest experiences seriously and are currently reviewing the situation you've described. When a vehicle request includes specific needs — such as space for ski or snowboard equipment — it's our responsibility to ensure those details are clearly handled during booking and dispatch. We understand your frustration. We value all feedback as it helps us improve the reliability and communication of our service moving forward. Best, GrayLine Team