Good afternoon Melvyn.
Thank you for taking the time to leave a review after your recent order. We are sorry that your experience did not meet your expectations.
The majority of our grass is cut using an automated machine, and discrepancies are infrequent. In the event of any shortfall, we are committed to finding the quickest resolution. If an unlikely situation occurs, we offer to either collect and replace the item or collect and refund it, provided the grass is in its original state and has not been altered or cut. This is outlined on our website for your reference before placing an order.
We could not see any written communication from you since your order was delivered, so we are eager to investigate this matter further and without delay.
Our Customer Care Team will reach out to you shortly to discuss your options and work towards a prompt resolution.
Kind regards,
Jenny
Grass247
