We are sorry that you had a poor experience, a soft check allows us to present a qualified loan amount to the prospective customer. Once a customer agrees to proceed with the loan terms, it is standard to complete a hard inquiry, this is disclosed by the staff and in written form in the signed terms and conditions. We would like a chance to better understand your feedback and address this with you, a member of our resolutions team will be calling to discuss your feedback further. We're happy to help.
