Grand European Travel-anmeldelser

Thank you for booking with us and for sharing your thoughtful feedback. We are pleased to hear that your fellow travellers were so helpful and that the Travel Director made a positive impression with his storytelling and support throughout much of the journey. That said, we are sorry to learn about the concerns you experienced. We regret that you felt some pressure regarding an optional excursion, and we appreciate you bringing this to our attention. These experiences should always be offered as optional and without any pressure to participate. We also understand your comments regarding the early morning starts and the challenges you faced in relation to mobility and room allocation. We are sorry that your needs were not fully accommodated, particularly with regards to accessibility and the suitability of your rooms. Our touring partner will endeavour to make reasonable modifications to accommodate our valued guests when advised of any mobility issues. We appreciate you bringing this to our attention, and your feedback will be shared to help improve how such requirements are handled in future. Thank you again for taking the time to share your experience.

Thank you for booking with us and for sharing your detailed feedback. We are delighted to hear that you found the booking process smooth and that our team, including Gary, your Coach Driver and guide, delivered such a high level of professionalism and hospitality. It is wonderful to know that your experience exceeded expectations and felt memorable throughout. We are, however, very sorry to hear about your experience at the Novotel in Glasgow. The issues you described regarding cleanliness, heating, electrical safety and the response from the front desk are concerning and not reflective of the standards we expect. We understand how disappointing and uncomfortable this must have been, and we appreciate you raising this with us. Your comments have been shared with our operations team so this can be addressed with our accommodation partner. We also note your feedback regarding the itinerary and your preference to spend more time in Edinburgh. Suggestions like this are very helpful as we continue to review and refine our tours. Thank you again for your feedback.

Thank you for booking with us and for sharing your kind feedback. We are happy to hear that Michelle provided such helpful and patient support throughout your booking process, especially as this was your first trip to Europe. It is wonderful to know she was able to guide you and make the experience easier and more enjoyable. We are also pleased that your trip itself was well organised and that everything ran smoothly as planned. It is great to hear that Kirby and Ben contributed to your experience, and we will be sure to pass along your kind words to them. Thank you again for choosing to travel with us. We hope to welcome you on another journey in the future.

Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed the sailing experience and that the tours were well organised and enjoyable. That said, we are very sorry to learn about the concerns you encountered during your journey. We understand your disappointment regarding the level of communication after booking, as well as the challenges you faced with the meal service and dietary requests. Your comments regarding the quality and flexibility of the dining experience are noted and will be reviewed with our partners. We also regret the disruption to your itinerary due to low water levels and the impact this had on your final days. While such situations can be beyond our control, we appreciate that the alternative arrangements, particularly the extensive coach transfers and lack of accommodation options, did not provide a comfortable solution. Your feedback on this is important and will be shared with the relevant teams. In addition, we are sorry that you did not receive clear and timely information regarding embarkation and your arrival arrangements. We understand how important proactive communication is, especially when travelling independently, and we will review this to help improve the experience for future guests. Thank you again for taking the time to share your experience.

Thank you for sharing your ratings, we hope you have enjoyed your experience with us.

Thank you for travelling with us and for sharing your feedback. We are pleased to hear that you had a good time and that Dom made such a positive impact on your experience. We will be sure to pass along your kind words to him. We are sorry to hear that you felt there was too much time spent on the coach and that some stops did not fully meet your expectations. We understand how important it is to have a well-balanced itinerary, and your comments are appreciated as they help us review and improve our journeys. Thank you again for choosing to travel with us. We hope to welcome you on another adventure in the future.

We appreciate you sharing your ratings of your experience. We hope you will book with us again.

Thank you for sharing your feedback, we are happy you have enjoyed the tour.

We appreciate you sharing your feedback, we are happy you have enjoyed your tour. We hope to book your next adventure with us.

Thank you for sharing such an enthusiastic account of your trip. We are pleased to hear that you enjoyed exploring Rome, Pisa, Florence, Verona and Venice, and that the itinerary allowed you to experience so many of Italy’s highlights, from the sights to the wonderful food and daily gelato and cappuccino. It is especially lovely to hear about the memorable moments you shared along the way, including connecting with fellow travellers in St Mark’s Square. We are thrilled that Antonella made such a positive impact on your journey. Her passion and dedication clearly helped bring the experience to life, and we will be sure to pass along your kind words to her. We hope to book you on another adventure in the future.