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Hi there, Many thanks for your feedback. I am sorry to hear that you feel dissatisfied in relation to the GST invoice process through our services. The New Zealand government introduced GST laws which were effective from 1st December 2019. A Goods and Service Tax (GST) is applied to all sales of Low Value Goods (LVG) imported into New Zealand. Therefore we are obliged to collect 15% GST on both items with a value of $1000 NZD or less and the shipping service provided. If you have a registered Business Account number which is registered for GST, this number can be registered on your account, once approved we will not need to charge GST on any of your shipments, the transactions will need to be declared on your usual return to the New Zealand Tax Office. Please note, further information relating to GST for Australia and New Zealand is available for our customers to view from the FAQs page on our website I hope this helps explain this charge further however if you have any further questions please don't hesitate to get in touch. We hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating for our service. Kind Regards Hayley

Hi there, Many thanks for your feedback. I am sorry to hear that you feel disappointed with our services on this occasion. I am currently looking into this matter that is relating to your damaged goods and I will provide you with a response and further updates via direct email in due course. Hopefully we will be able to have this issue resolved for you amicably. Please keep an eye out for my email coming through. I hope this helps you further. Kind Regards Hayley