We Deliver from around the world providing the advantage of FREE shipping addresses in the UK, Germany, Japan, Tukey, and more..
Service
0
/5
5
4
3
2
1
0
0
0
0
0
0
vurderinger det siste året
forward2me er ikke lenger en aktiv Feefo-kunde
Viser alle 13,904 anmeldelser
JF
Josh Faulk
Feefo-verifisert
4 years ago
Hva Josh Faulk sa om forward2me:
Great customer service team
0
Del
Pålitelig kunde
Feefo-verifisert
4 years ago
Great service and fast delivery.
I highly recommend forward2me
0
Del
JE
Jonathan Elias
Feefo-verifisert
4 years ago
Hva Jonathan Elias sa om forward2me:
Highly Recommend Forward2me!
Forward2me was absolutely amazing to work with! The customer service was absolutely great! Helped me repackage my item and got to me super fast! Highly recommend Forward2me!
0
Del
SH
Shane
Feefo-verifisert
Perth, Western Australia
4 years ago
Hva Shane sa om forward2me:
Excellent delivery and delivery. 5 Stars ⭐️⭐️⭐️⭐️⭐️ 😁
0
Del
AN
Ann Nash
Feefo-verifisert
4 years ago
Hva Ann Nash sa om forward2me:
..
The service from you guys is superb. All of my queries are promptly replied too, and you are very quick, and efficient, at processing parcels. Thanks!
0
Del
AV
Alexandra Varlet
Feefo-verifisert
4 years ago
Hva Alexandra Varlet sa om forward2me:
Very satisfied
Tout à été « smooth »
0
Del
Pålitelig kunde
Feefo-verifisert
4 years ago
Painful
impossibly unfriendly customer service, expensive rates. wouldn't use again.
Hayley
forward2me
4 years ago
Hi,
Many thanks for your feedback.
We are sorry that you feel dissatisfied with our service, however, as was advised to you previously, by our Customer Experience agents, the document approval procedure from our Germany warehouse is viewable to all customers' from the Germany page on our website and can also be found from our FAQ'S page, 'READ MORE', https://forward2me.zendesk.com/hc/en-gb/articles/360016227500-Why-do-I-need-to-upload-a-passport-and-utility-bill-when-shipping-from-the-German-address-
The document approval process from Germany is a new security policy that has been built onto our system to ensure additional security and protection for both our customers and our service by the request of Germany authorities-not forward2me.
Forward2me would only use the provided forms of identification for no other reason than if working with the police and German authorities in any events of a fraud claim. We do not share this other than with official authorities and only on request. The information is stored and transmitted in an encrypted form.
I can see that you continuously refused to provide the requested documentation for approval for shipping your package from our Germany warehouse and this resulted in your package exceeding the 30 free storage days but as a one time only gesture we offered to waver all additional storage charges and we authorised shipping for your package at Germany from our side. Please note, if you should choose to ship from our Germany warehouse again and if you do not provide the requested documents from your account you will not be approved for shipping from the Germany warehouse again, you will be restricted to proceed with shipping your packages and the only available options for your packages would be return to sender or disposal.
We apologize for any inconvenience this may have caused you.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
0
Del
MC
Miguel Curto
Feefo-verifisert
4 years ago
Hva Miguel Curto sa om forward2me:
No issues what so ever, just works. Saves you money and headaches.
forward2me is the UK's first dedicated international parcel forwarding service! We Deliver for thousands of happy customers and businesses from around the world providing the advantage of FREE shipping addresses in the UK, Germany, Japan, Tukey, and Guernsey.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
forward2me is the UK's first dedicated international parcel forwarding service! We Deliver for thousands of happy customers and businesses from around the world providing the advantage of FREE shipping addresses in the UK, Germany, Japan, Tukey, and Guernsey.