Flexitreks-anmeldelser

Thanks for your feedback and for your time on the phone during our subsequent telephone conversations. I am truly sorry for the problems you experienced on this trip and really appreciate that in spite of everything you still feel able to recommend Flexitreks. We look forward to showing you how smoothly our holidays usually operate at some future point.

Thanks for the comprehensive feedback Michael.  As discussed in our subsequent email conversation the odometer issue was entirely our error. We regret the oversight and our website has now been amended to clarify that odometers are not provided on this tour. Regarding the road book, it’s actually quite common for road-books to include directions to each of the possible accommodations along a given route as this obviates the need to create a custom book for each and every customer. I'm sorry if you found this confusing.

Our local supplier was disappointed you found them to be uncooperative and their bikes heavy. They believe they worked hard to please you and do not understand what they did to create this negative impression. They maintain their bikes are a very good choice for the routes they offer and while they admit lighter models are available, they point out that like most rental companies they have to ensure their bikes are robust enough for the job in hand. For our part, we believe the bike description and photos used on our website are an accurate depiction of what is provided.

In conclusion, I'm very sorry the holiday didn't match up to your expectations but I'm glad we were able to resolve the matter to your satisfaction post tour.

Hi Maree, Many thanks for useful review and the lovely photos! Following your comments and a subsequent conversation with our local supplier we have amended the grade of this tour to leisurely to moderate.

Hi Lydia,
Many thanks for your feedback and for your time during our subsequent telephone conversations. I'm very sorry about the traffic and understand the adverse effect this had on your holiday. We now understand that during your trip the traffic was much busier than usual on certain roads. This was due to an impending summer road-works ban that resulted in widespread disruption as local authorities rushed to beat the deadline. I am glad that we were eventually able to resolve the matter to your satisfaction.

Thanks for the review Sharon and glad to hear you managed the hills!

Thanks for the lovely review Jenny - we're so glad you enjoyed your cycling holiday in Austria.

Hi Jenny. Appreciate your point about the uneven tracks however sometimes these are the only realistic option as the alternatives are less scenic or involve busy roads. Glad you enjoyed the holiday overall.

Glad you enjoyed your holiday Olwen and thanks for the lovely review.

Thanks for the review and route note corrections Allan. The road book has already been updated and in addition, our local supplier is reviewing the route to see where green arrows may be a benefit to future riders.

Thanks for the review. Yes, this is a moderate tour and some of the rides are quite tough. Glad you enjoyed it overall though and rest assured we'll raise the issue of post-ride tea and coffee for next year's programme.