Find it very hard to make contact with the company but when done so they were extremely helpful
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for posting your feedback Kirsty!
I am sorry to hear you had difficulty making contact with the team and I hope that in future you do not experience this. Kirsty, you can give us a call any time on 02892600750 if you need any help.
We are delighted to hear your daughter loves her Upsee and I hope you both continue to have a lot of fun using this product.
Regards,
The Firefly Team
Thank you for posting your feedback Cindy!
I am delighted to hear you are enjoying the Playpak and can see the benefits of how portable and light weight it is- certainly makes things a lot easier.
Regards, The Firelfy Team
i received the e-mail for the feedback a day before receiving the goto Seat!!!!
Fireflyfriends
Fireflyfriends - UK
11 years ago
thanks for getting in touch. I'm sorry you received the email before you received the seat. I can see from the tracking there was a delay with the courier along the way. I hope you are all enjoying your GoTo Seat.
Regards, The Firefly Team
thank you for your feedback. We are delighted to hear you are happy with your Upsee. We hope you are all having a lot of fun with it!
Regards, The Firefly Team
thank you for your feedback. It's great to see you like your Upsee. Keep in touch and let us know all the things you are getting up to with it.
Regards, The Firefly Team
I had trouble assembling the Scoot, getting the bolts to grab the threads for the back support. I emailed for support, but never got a reply. I eventually got it together, but am disappointed that I...
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Fireflyfriends
Fireflyfriends - UK
11 years ago
thank you for your feedback. I am so sorry you never got a response. We will certainly look into this. I am glad you got your Scooot together, I hope it is bringing your family a lot of joy and you are all having a lot of fun.
Regards, The Firefly Team
Quick and easy to order. Received what I ordered promptly.
Fireflyfriends
Fireflyfriends - UK
11 years ago
thank you for your feedback. It's amazing to hear that your niece and sister are getting good use out of their Upsee. I hope it is bringing the entire family a lot of joy.
Regards, The Firefly Team
I was surprised at how quickly this order arrived. Our charity, Anabelle's Wish, had purchased an Upsee and a Go To Seat for a child. They were thrilled with the items even though little Cort's feet...
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Fireflyfriends
Fireflyfriends - UK
11 years ago
thank you for your feedback. We are so glad to hear you are thrilled with the items.
A little tip to keep Cort's feet in the sandals.. cross the straps over so they look like an "X". That should do the trick until he grows.
Regards, The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
