Thank you for your feedback, and we're truly sorry for the experience you've had. We completely understand your disappointment and frustration.
We regret that the first table arrived with quality issues and appreciate you bringing this to our attention. To make things right, we arranged a replacement and, as a gesture of goodwill, had it pre-assembled by our team who had not received communication to have it unassembled. Unfortunately, we're very sorry that the second table sustained damage in transit, which led to the decision to cancel and refund the order.
This is far from the level of service we aim to provide, and we are actively reviewing how this situation was handled to help prevent similar issues in future. We truly value your feedback and again apologise for the inconvenience caused
