I am very satisfied with the OvuSense customer service team. They are interested in the user experience and are approachable.
Caroline
OvuSense
4 months ago
Hi,
Thank you so much for your kind feedback.
I'm delighted to hear that you’ve had such a positive experience with our dedicated customer support team and I will pass on your kind comments. Listening to our customers and understanding their experience is extremely important to us, so it’s wonderful to know you felt supported and heard.
If we can be of any further assistance, please do not hesitate to reach out.
Kind Regards,
Caroline
Customer Relations & Operations Manager
The OvuSense Team
6
Del
EM
Emma Morton
Feefo-verifisert
5 months ago
Hva Emma Morton sa om OvuSense:
Absolutely superb customer service.
Every time I have spoken with customer services they have responded quickly and been extremely helpful. They have gone above and beyond to resolve my queries and I absolutely recommend the Ovu range...
Les mer
Caroline
OvuSense
4 months ago
Thank you so much for taking the time to leave such a lovely review.
I'm delighted to hear that our dedicated support team have been able to support you quickly and effectively — going above and beyond for our customers is always our goal. Your recommendation means a great deal to us, and I'm so pleased that OvuSense has been helpful on your journey.
Wishing you all the very best and please do not hesitate to reach out again, if we can be of any further assistance.
Kind Regards,
Caroline
Customer Relations & Operations Manager
The OvuSense Team
5
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Excellent
I had an issue with my core sensor. My email via the website form was answered very promptly. The communication has been super quick. Very grateful for the help and the quick replacement.
5
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Exceptional customer service
Quick response, very helpful information, and I appreciated the personal touch I.e congratulations on my recent pregnancy
Kate
OvuSense
1 year ago
Thanks so much for taking the time to leave some amazing feedback!
I am so pleased that we were able to help and reply to your query in a timely manner. We value every member of the OvuSense community, so to hear that you have had a positive experience really makes our day!
Wishing you all the best and a very happy pregnancy!
5
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Always so helpful and responsive, really grateful for such great service.
5
Del
SH
Shannon Hackling
Feefo-verifisert
1 year ago
Hva Shannon Hackling sa om OvuSense:
Above and beyond
Customer services are friendly, respond quickly and go above and beyond to answer your questions and offer further information.
Kate
OvuSense
1 year ago
Hi Shannon,
Thank you for taking the time to leave wonderful feedback!
I am so pleased that you have had such a positive experience with Customer Support. Our friendly team of advisors are always happy to help and aim to resolve all queries as soon as possible. It's great to hear that we were able to answer your questions, providing all the information you required.
Thank you for your comments regarding the OvuSense sensor. We value our customers suggestions and are always looking for ways to improve. I understand that working shifts can affect download times, especially when working opposing shifts and will of course pass on your comments.
If there is anything else we can provide assistance with, please do let us know.
Best wishes,
Kate S.
Customer Support Advisor
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Great support
Kate S has been super useful and immediately resolved my issue. Thank you!
Kate
OvuSense
1 year ago
Thank you for leaving such amazing feedback!
I am so glad that I was able to help and resolve the issue for you. Here at OvuSense we value our customers time, so understand that queries need to be answered and resolved as soon as possible.
If you require any additional support, please let us know at Customer Support and we will be more than happy to help!
Best wishes,
Kate S.
Customer Support Advisor
0
Del
NI
Nikki
Feefo-verifisert
Sydney Australia
1 year ago
Hva Nikki sa om OvuSense:
Quick and achieved over my expectations
Within 3 hours my query was not only answered, but resolved beyond my expectations. As a customer I've been left feeling valued and understood. Thankyou
Kate
OvuSense
1 year ago
Hi Nikki,
Thanks for taking the time to share your positive experience. It always makes our day to hear such wonderful feedback!
I am so pleased that we were able to answer your query in a timely manner and provide the information that you needed. We aim to deliver the highest standard of support, with customers at the heart of everything we do, so it's great to hear that we were able to help you.
If you require any further assistance, please don't hesitate to reach out again and we look forward to chatting with you again soon.
Best wishes,
Kate S.
Customer Support Advisor
0
Del
KC
Kathleen Cho
Feefo-verifisert
1 year ago
Hva Kathleen Cho sa om OvuSense:
Excellent service!
Prompt and very thorough responses. Follow ups were done on their end instead of mine.
Kate
OvuSense
1 year ago
Hi Kathleen,
Thanks so much for leaving such kind comments!
We try our very best to ensure that our customers receive timely, informed responses, and follow up to ensure that any issues are resolved.
If you require any further assistance, please feel free to reach out to the Customer Support Team who are always happy to help.
Best wishes,
Kate S.
Customer Support Advisor
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Thorough and helpful! Got my downloads working again.
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Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.