I reached out to fans online with a query before making my decision to purchase, their response was fantastic, got back to me with a speedy response and answered all my questions. This really helped...
Not willing to make a refund once we saw that the fan blades don't look like timber. Needed to open the box to understand that, as they look much more like timber on the online photo. Very...
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Product
Fansonline
1 month ago
Thank you for your feedback — we’re sorry to hear that the product didn’t meet your expectations.
We do understand that online shopping can sometimes feel different from seeing a product in person. However, as part of our returns policy, we’re unable to accept items that have been opened. This ensures that every customer receives a brand-new product in a sealed box and the same experience you initially received.
That said, we do recognise that a change of mind can happen. In this case, our team offered an alternative solution by providing white blades to better match the other white fans in your home. We haven’t yet heard back from you regarding this option. As we have limited stock of spare blades available, we encourage you to reach out to our team if you would still like to proceed with this solution.
We’d love to help you find an outcome that works for you, so please don’t hesitate to get in touch.
Produktanmeldelser
Product
Fansonline
1 month ago
Thank you for taking the time to share your feedback. We’re sorry to hear that the fan did not meet your expectations.
We’d like to clarify that our product listing includes multiple images in the gallery that accurately show the beechwood colour of the blades across different angles and lighting, which we feel provides a true representation of the product. Additionally, the listing does specify that the blades are made from ABS material rather than solid timber. It’s also worth noting that colours can appear differently depending on individual screens, monitors, and display settings (such as brightness, resolution, and DPI), which can sometimes affect how finishes are perceived online.
That said, we genuinely appreciate your feedback. We understand that expectations can differ, and your comments have highlighted an opportunity for us to improve. As a result, we will be reviewing our product content to make the ABS material more explicit in the description to ensure it is even clearer for future customers.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
