Booking, confirmation and directions all plain sailing as every other time
Nigel
Discover Scotland
9 years ago
Thanks for the nice review about our booking systems, the staff do try to make sure all goes well so will be very pleased to hear of yor review. Look forward to helping you with yor next booking.
Produktanmeldelser
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Nigel
Discover Scotland
9 years ago
Thanks for the feedback and sorry to hear that the presentation of the cottage had slipped a bit. All will be passed onto the onwers to make sure it is attended to.
Kjøpsdato: 05/07/2016
0
Del
TC
Trusted Customer
Newcastle upon Tyne
9 years ago
Hva Trusted Customer sa om Discover Scotland:
very efficient and responsive to requests.
Produktanmeldelser
Kjøpsdato: 21/06/2016
0
Del
Pålitelig kunde
9 years ago
Easy to use. Booking confirmed quickly. Website clear. However, rating of our cottage misleading.
Nigel
Discover Scotland
9 years ago
Thank you for letting us know that the boking system worked well. The Visit Scotland Grading is undertaken independently to their standards; the grade is on quality not style. We do try to provide informative photographs of the property on the website so we are sorry that the cottage did not meet your expectations.Do please be assured that the owners do take feedback seriously as it does help to maintain standards and ensure any necessary repairs are undertaken as soon as possible. In this respect if the difficulties that you had with the patio doors and heating had been raised at the time then it might have been possible to sort this out for you during your stay. The heating worked for the guests before and after you, so it is difficult to comment on it.The cottage does have routine maintenance undertaken as necessary and has been completely redecorated internally over the last two years.
Produktanmeldelser
Nigel
Discover Scotland
9 years ago
The Visit Scotland Grading is undertaken independently to their standards; the grade is on quality not style. We do try to provide informative photographs of the property on the website so we are sorry that the cottage did not meet your expectations.Do please be assured that the owners do take feedback seriously as it does help to maintain standards and ensure any necessary repairs are undertaken as soon as possible. In this respect if the difficulties that you had with the patio doors and heating had been raised at the time then it might have been possible to sort this out for you during your stay. The heating worked for the guests before and after you, so it is difficult to comment on it.The cottage does have routine maintenance undertaken as necessary and has been completely redecorated internally over the last two years.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.