I'm leaving a bad review because a delivery was 2 days late (not this one) and no apology given or refund made. Direct2Florist is ignoring my emails and not responding - terrible service.
Pålitelig kunde
12 years ago
I have used them many times but recently ordered flowers to be sent to a close friend in the USA to cheer her up on the anniversary of her husband's death. They didn't arrive on the day and I had a call from D2F saying the florist hadn't 'tagged' the order, even though I'd received confirmation. They said the flowers would be delivered the next day (2 days late) with an apology. No apology was given and I have since emailed Direct to Florist 5 times in one month, to all the addresses I have for them and they have not responded. Their attitude and customer service is appalling.
Direct2florist
Direct2florist UK
12 years ago
Thanks Samantha for your feedback. Its such a shame when something goes wrong like this. It sounds like your experience has not been good on this occasion. I have checked our records and can see a larger item was delivered to Laguna Niguel in CA. However, you had expected flowers and a separate apology. In addition it sounds like you have had to make calls and emails and not had a reply. This is very unusual and not our expected standard. Please accept our apologies may we offer you an M&S voucher by way of apology?
Zoe Lee
A new and unique way to send flowers from local florists around the world. Now established in over 18 countries, it is simply the best way to have flowers delivered Internationally and in the UK by local florists - very often for same day delivery even on the other side of the world.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
A new and unique way to send flowers from local florists around the world. Now established in over 18 countries, it is simply the best way to have flowers delivered Internationally and in the UK by local florists - very often for same day delivery even on the other side of the world.