DealsAway.com-anmeldelser

Hi Samantha, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not reflect the seamless, stress-free travel planning we strive to provide. We completely understand how stressful it is to navigate travel plans when unexpected geopolitical events arise. To provide some clarity on what happened behind the scenes, your close departure date meant the cruise line's standard policy was a strict 100% cancellation fee. Because of your difficult circumstances, our team advocated heavily on your behalf, repeatedly escalating the issue until we successfully negotiated the penalty down to 75% to give you a viable option to defer, though we understand it was still a difficult position to be in, before you ultimately chose to proceed. Regarding your cabin allocations, our priority was always to ensure your family was kept close together, especially given the accessibility needs of your group. Cruise lines occasionally shift cabin assignments prior to final sailing, which unfortunately happened here. As soon as these discrepancies were brought to light, our team immediately stepped in to rectify the issue with the cruise line, ensuring you were successfully moved back onto the same deck before you departed. We always want to go above and beyond for our customers. While we are sorry these hurdles caused stress beforehand, we are glad everything was sorted in time for you and your family to head off on your holiday. We take your feedback seriously to help us improve moving forward, and we truly wish you all the absolute best. The DealsAway Team