Charles Tyrwhitt-anmeldelser

We're sorry that your recent visit to our Grand Central store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. We have raised this with the Management Team to provide feedback to the colleagues in question, and report back with any changes we make to improve your experience. We hope you will give us a chance to restore your faith in us soon.

First, I’d like to thank you for taking the time to share your feedback. We truly appreciate hearing from our customers, as we’re always striving to provide the best possible service. I was in the store while you were being fitted for your suits, and I remember your visit. My colleague, Robert, explained that we display both sale and full-price suits next to each other so customers can compare their options. I apologize if any part of the process felt rushed, as that was never our intention. We also had to retrieve the pants for your second suit from another location, and we contacted you as soon as they arrived. During busy times, you may work with multiple associates throughout your visit as we’re often assisting several clients at once. However, our team communicates with one another to ensure everyone is informed and that your experience remains as seamless as possible. My name is Gregory Colon, and I’m the Assistant Store Manager. If you’re open to it, I’d appreciate the opportunity to speak with you directly and see how we can make your experience right. Please feel free to call the store and ask for me at your convenience. Thank you again for your honest feedback, and we hope to have the opportunity to better serve you in the future. Best wishes Gregory, Assistant Manager

Thank you for bringing this matter to our attention. We always aim to meet the needs of all of our customers. In this case we fell short and we sincerely apologize. It seems there was a miscommunication and misunderstanding regarding our shirts. We do have try-shirts of all sizes that we provide the customer to try on. The try-on shirts are the same size and fit as the ones we have out on the floor. Our goal is to assist customers in figuring out their ideal sizes and fit. Again, thank you for sharing your feedback and we sincerely hope to earn back your business. Best wishes Jamila, Store Manager

Many thanks for coming back to us and providing further feedback. While a particular collar style may not necessarily be available as a try-on, it will have the same size/fit options as the classic and spread collars. So trying on a classic collar in Slim Fit 15/34 for example, will be identical to a pointed collar in the same size and fit. The style of the collar does not have an impact on the sizing or fit.

We're so sorry to learn that a previous purchase has not been received, which is understandably very frustrating and disappointing - it is for us too, as we hate to see our customers being let down. Sadly, the tracking would suggest that the order is lost and as such, a replacement has now been arranged for you. We'll get this out to you ASAP, and trust that it will arrive safe and sound on this occasion. Thank you for your continued patience in the meantime, and we hope that you'll love your new polo shirt once it arrives.