Charles Tyrwhitt-anmeldelser

Thank you for taking the time to provide this feedback, although we are sorry that the offer you had attempted to use failed to apply at checkout. We further apologise that the order was not cancelled when you had requested this, nor was a cheaper price refund applied when it should have been. We have shared this feedback with the representative who placed the replacement order with you, as the web order should have been cancelled if replacing the purchase. We can see you have raised a dispute with PayPal due to the offer not applying. We can arrange a price match for these shirts if you rescind the dispute, or can arrange the cost free return of the duplicate order once received, whichsoever is preferred. We are sorry for the inconvenience that has been caused here and hope to hear from you soon with your instructions regarding the unpaid order.

Thank you for sharing your experience with us. Of course, we're sorry to see that you have had a little trouble with the fit of our shirts, which is such a huge shame. Please know that we are always here to help! Whether it's before, during or after a purchase, our Customer Service Team are just a chat, call or email away. They will be more than happy to share their knowledge of our shirts and help you to find your perfect fit. We offer three fits for our shirts - Extra Slim, Slim and Classic. The latter is the most generous (and is available in the largest sizes), while the former is the most tailored/fitted. The Slim Fit is our 'regular' fitting shirt, and is the best place to start if you're unsure. We're confident that you'll find the Slim Fit much more to your liking, and hope to hear good things when you have had a chance to try them!

With our strong and unwavering commitment to offering first-class service here at Charles Tyrwhitt, it's bitterly disappointing to see your comments and to learn that you have not had the kind of experience we expect on this first purchase. We're so sorry for this, and would absolutely like to assist in putting this right. We'll be getting in touch with you shortly to learn more about your experience, and to offer our full support in resolving it to your full satisfaction.