Terrible service!! Saleswoman promised that the bed would be assembled. It wasn't. The manager then spoke to me like an idiot and was very rude to me on the phone. Then when it was delivered there...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry that you were disappointed with your recent experience and we have noted your comments.
We are sorry if you were promised assembly of your bedstead as it states on the price ticket in store that the product is a self assembly item. Your sales person has over 20 years experience with Cousins and has a comprehensive knowledge of our delivery service. In addition, our Store Manager has a very strong Customer Service background and understands the committment that we, as a family business, must always endeavour to give our customers. This will of course be investigated further and your comments will be dealt with in a constructive manner.
We understand that your concern is now resolved and we would like you to accept our further apologies for any inconvenience that may have been caused.
Produktanmeldelser
Kjøpsdato: 05/08/2011
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Feefo-verifisert
14 years ago
Great choice and quality and excellent customer service
Ordering was easy - when delays were apparent the feedback was poor.
We had toconstanly chase oin an item which was four weeks late on a fourtenn week lead time.
Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry that your delivery was delayed and for any inconvenience that this may have caused you. We have since ordered stock of this product along with other popular ranges/ colours to ensure that the lead times are reduced and in a lot of cases, products are now available for immediate delivery.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
