Educate your TD’s not to be prejudiced by their personal feelings about activities thats guests want to do
Explain activities that are optional so guests can make an informed decision rather than be...
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Kim Devereux
Costsaver
1 month ago
Thank you for taking the time to share your detailed feedback with us. We are sorry to read that you felt the handling of activities did not allow you enough opportunity to make informed decisions about how you wished to spend your time. We understand how important it is for guests to receive clear information about optional activities, without feeling pressured to participate.
We also appreciate your comments regarding the level of information provided during the tour and whether the Travel Director could accompany guests on certain activities. Your feedback will be shared with the relevant team for consideration as we continue to review how we support our guests throughout their journey.
We are also sorry to read that the Coach did not meet your expectations. We recognise that the quality and comfort of the Coach are an important part of the overall experience, and we appreciate you bringing this to our attention.
Thank you for choosing to travel with us and for providing feedback that will help us identify areas where improvements can be made.
The sites for the Canyon Country Showcase were amazing; however, the awful hotels the company booked for us were pretty bad. The only decent hotel was the Kendrick in Flagstaff. The Golden Nugget...
Friendly and welcoming for the most part except for a couple of hotels. Would also have appreciated schedules a day or more in advance as this tour is sold as a “choose your own adventure” type so...
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Kim Devereux
Costsaver
1 month ago
Thank you for taking the time to share your detailed feedback with us. We are pleased to read that you found the Coach excellent and that the Travel Director and local guides were helpful and welcoming throughout your journey. It is also encouraging to know that you enjoyed the itinerary overall.
We appreciate your comments regarding receiving the daily schedule further in advance. We understand that having this information earlier would have helped you make better use of your free time and plan your own activities, particularly given the flexibility offered by this style of tour.
We are sorry to read that the Komodor Hotel in Dubrovnik did not meet your expectations, particularly regarding the condition of the rooms and the location of the safes. We also understand your concerns about feeling safe as a solo traveller. Your comments regarding the locations of some of the other hotels are also appreciated, and we will share this feedback with the relevant teams for consideration.
Thank you for recognising the quality of the local guides and for sharing your suggestions for improvement. Your feedback is valuable in helping us review the experience we provide. We hope to have the opportunity to welcome you on another journey in the future.
The tour was great however the hotels were not so.. aside from our first hotel the other hotels were rather small and not very comfortable. The meals were a hit and miss some were good but some were...
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Kim Devereux
Costsaver
1 month ago
Thank you for taking the time to share your feedback with us. We are pleased to read that you enjoyed the itinerary and that the Travel Director and Coach Driver contributed positively to your experience.
We are sorry to read that the accommodation did not consistently meet your expectations. We understand that comfortable hotels are an important part of the overall journey, and we appreciate your comments regarding the size and comfort of the rooms. We also recognise that the quality of the meals varied throughout the tour, and your feedback will be shared with the relevant teams for consideration.
Thank you for choosing to travel with us and for sharing your experience. Your comments regarding the accommodation will be valuable as we continue to review our itineraries and hotel selections.
Kjøpsdato: 05/09/2026
0
Del
Pålitelig kunde
Feefo-verifisert
1 month ago
Amazing trip.
everything was planned to a T.
everything went as planned.
Produktanmeldelser
Kim Devereux
Costsaver
1 month ago
Thank you for taking the time to share your feedback with us. We are pleased to read that you had an enjoyable journey and appreciated how well organised the tour was. It is encouraging to know that everything went smoothly and according to plan.
We are sorry to read that your second hotel did not meet your expectations. We also appreciate your comments regarding the breakfasts throughout the journey, particularly the lack of variety and the inconsistent quality of the eggs and bacon. We understand how important a good breakfast is when starting each day of a busy tour, and your feedback will be shared with the relevant teams for consideration.
Thank you for choosing to travel with us and for sharing your experience. We hope to have the opportunity to welcome you on another journey in the future.
Too much walking and not enough fun relaxing and things to do. Everything was a RUSH.(breakfast, lunch shopping)
After sightseeing dinner in the hotel. No partying with the locals.
Produktanmeldelser
Kim Devereux
Costsaver
1 month ago
Thank you for taking the time to share your feedback with us. We are sorry to read that the pace of the journey did not provide the balance of relaxation and leisure activities you were hoping for. We understand that having sufficient time to enjoy meals, shopping and free time is an important part of the overall travel experience.
We also appreciate your comments regarding the focus of the itinerary. We understand that you would have preferred more opportunities to relax, enjoy local entertainment and spend time mingling with local communities, rather than having the experience centred primarily around sightseeing and historic buildings.
Your feedback is valuable and will be shared with the relevant teams as we continue to review our itineraries and the balance of sightseeing, free time and local experiences. Thank you for choosing to travel with us and for sharing your thoughts.
Thank you for taking the time to share your feedback with us. We are pleased to read that you thoroughly enjoyed your journey and were happy with the accommodation overall.
We are sorry to read that your stay at the Moxy Hotel in Memphis did not meet your expectations, particularly regarding the lack of in room coffee and tea facilities and limited availability of bar fridges. We appreciate your suggestion that the accommodation in Memphis be reviewed and will share your comments with the relevant team.
We also appreciate your feedback regarding the time spent in Natchez. We understand that an additional night may have allowed you more time to explore and enjoy the destination at a more relaxed pace. Your suggestion will be shared for consideration.
Thank you for choosing to travel with us and for taking the time to share your experience.
Kjøpsdato: 07/09/2026
0
Del
DB
Darcy Bolton
Feefo-verifisert
AUS
1 month ago
Hva Darcy Bolton sa om Costsaver:
The places on the tour were awesome! Our bus driver and tour guides are incredible people and it was their efforts which really iced the cake for our family. We would recommend this to everyone...
Produktanmeldelser
Kim Devereux
Costsaver
1 month ago
Thank you for taking the time to share your feedback with us. We are pleased to read that you enjoyed the destinations included in the itinerary and that the efforts of the Travel Director and Coach Driver helped make the journey such a memorable experience for your family.
It is particularly encouraging to know that you would recommend the tour to others. Thank you for choosing to travel with us and for sharing your kind feedback. We hope to have the opportunity to welcome you and your family on another journey in the future.
The travel director Pete and the bus driver Raf were an excellent team. Cared for the passengers, helped with the luggage, provided excellent tips and information about the places we visited. The...
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Kim Devereux
Costsaver
1 month ago
Thank you for taking the time to share your feedback with us. We are pleased to read that you felt well cared for and safe throughout your journey. It is especially encouraging to know that the Travel Director and Coach Driver provided helpful information, assistance with your luggage and valuable tips that enhanced your experience.
We are also pleased to read that you enjoyed learning about the history, culture, traditions and customs of the countries you visited. It is great to know that you appreciated how well organised the journey was and the number of attractions and destinations you were able to experience.
Thank you for choosing to travel with us and for sharing such positive feedback. We hope to have the opportunity to welcome you on another journey in the future.
Kjøpsdato: 06/09/2026
0
Del
Pålitelig kunde
Feefo-verifisert
1 month ago
Good service - both driver and tour director.
Produktanmeldelser
Kim Devereux
Costsaver
1 month ago
Thank you for choosing Costsaver for your travel experience.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.