Did not reply to email or calls and Poor management of order, received incorrect materials twice, and was not easy to return and replace. Had to purchase more materials and cost more becuase of the...
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Madalina
Condell Ltd
3 years ago
Hello and thank you for taking the time to offer feedback. We're very sorry to hear you’re unhappy with your experience. We can see that the incorrect items had been ordered when the original order was placed. We do try our best to ensure we get these situations resolved as quickly and efficiently as possible for the customer and apologise for the inconvenience and time delays while the situation was rectified. Kind regards.
Great company, they double checked my order as others had ordered this product incorrectly in the past. Its good to talk.
Thank you for your good service.
Service was OK. Delivery arrived the day after it was scheduled with no prior notification that it was delayed. Wasn't a problem as the delivery date was not crucial.
Madalina
Condell Ltd
3 years ago
Hi Alan. Thank you for taking the time to offer feedback. We're sorry we failed to communicate the delay on this occasion. Kind regards.
Ordered Velux windows and had to return them, they where picked up weeks ago, still waiting for a refund.
I've rand several times, just keep getting fobbed off.
Madalina
Condell Ltd
3 years ago
Hi David. Thank you for your feedback and apologies for the delay in receiving your refund. The system shows the refund was processed 02/02. Velux can take up to 15 working days to uplift returned goods and then a further 15 working days to issue us with any credit note. Unfortunately, until the goods have been credited we can’t issue a refund which explains the delay. We apologise this was not communicated in advance and for the inconvenience caused. Kind regards.
Condell Ltd is a builder’s merchant and timber merchant based in Horsham and Hemel Hempstead and offering a nationwide service for any project from the smallest DIY job to commercial developments.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Condell Ltd is a builder’s merchant and timber merchant based in Horsham and Hemel Hempstead and offering a nationwide service for any project from the smallest DIY job to commercial developments.