Money came out of my account over 18 days ago and still not received what I ordered. Very poor service.
Coals2U
Coals2U
11 years ago
We're sorry that you're unhappy with the time it took to deliver your order. Delivery times during the summer promotion are up to 20 working days as stated in the terms and conditions. We experienced a large spike in demand and are working through these orders as quickly as possible with lead times dropping every day. We are sorry that we didn't meet your expectations this time and hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
My partner was home alone when the delivery arrived. The coalman did not only bring the prepacked bags round he emptied them into the bunker as well. Thank you
Produktanmeldelser
Kjøpsdato: 28/08/2015
0
Del
Pålitelig kunde
Feefo-verifisert
11 years ago
Excellent reliable service. Prompt delivery.
Produktanmeldelser
Kjøpsdato: 27/08/2015
0
Del
Pålitelig kunde
Feefo-verifisert
11 years ago
Very good customer communications
Produktanmeldelser
Kjøpsdato: 28/08/2015
0
Del
Pålitelig kunde
Feefo-verifisert
11 years ago
Delivery man very helpful put it exactly where I wanted it
3 weeks later & despite weekly promises my delivery is still items short. Still yet to receive a refund either! Shocking service
Coals2U
Coals2U
11 years ago
Please accept our apologies for the problems you've experienced with your order. The remainder will be with you on Monday. We're sending a little something in the post today to say sorry, and hope that you'll see fit to give us another chance in future. Thanks for taking the time to leave your feedback.
Warm Regards
Rebekah
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
