Answer their phone, answer their emails, let customer know by text, email or phone when the delivery will be made. Do not take money from the customer before a delivery date has been fixed
Well as of today I have received nothing despite numerous emails and phone calls I still have no date for delivery. It is a month now and delivery time is quoted at 3/5 days, was told it was delayed...
Terrible service, took over 3 weeks to get my delivery which was one bag short, and delivered to the wrong house. I had phoned them 3 times chasing my delivery and was told I would be informed the...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Thank you for your feedback. I do apologise for the delivery being made to the wrong address, and also 1 bag delivered short. I have just previously spoken with yourself advised that we had nothing logged, have now placed the order for the missing bag and have logged as a case for the wrong address and short delivery.
I didnt recieve my delivery there seems no way of co tactingthem theysend a msg on email with no opportunity to reply so I will have to buy coal else where
servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Good afternoon,
I apologize for the delay in the delivery, I have chased this up with our routers for you.
If you need to contact us, please email feedback@cplindustries.co.uk or alternatively call 03456 711122.
Thanks,
Homefire
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
