Many thanks for your feedback. We are very sorry to hear this. We welcome all customer feedback and thank you for taking the time to contact us.
It is never our intention to upset our customers in any way. We can see your order was placed via our web site on 23/08/17. At that time, we were unfortunately, waiting for stock of new items to be received. All of our direct customer orders are dispatched in full. If one or more items are out of stock at the time of the order, this will delay the dispatching of the order slightly.
Customer service is extremely important to us and we ensure our website is kept fully up to date with current stock levels and delivery dates.
The expected delivery date of stock should have been visible at the time of placing the order on the website. We sincerely apologise for the delays experienced on this occasion and hope this did not impact too much on the presentation itself.
We endeavour to deliver all parcels within the required timescale, however if there are circumstances beyond our control, this may not always be possible. We can see from the Fedex tracking information, the order was dispatched on 18/09/17 and successfully delivered on 19/09/17.
Please be assured of our best intentions at all times and we look forward to seeing you again soon.
