Chums-anmeldelser

We are disappointed to see you have rated our service and products as poor. I am sorry to hear about the issue you had with the delivery of your goods. We are currently speaking to Hermes about this as this was a error made by one of their drivers. We do apologize again on their behalf and we are getting this matter looked into. I am sorry you have also had issues with our products. We advise any of our customers that if an item they receive is not suitable they can return them to us with the free returns collect+ label and we will be happy to issue a refund or exchange for the goods. We are sorry you feel this way and we are continuously monitoring the feedback from our customers to see how we can provide them with a better service.

this feedback shows from 2014. after looking on the account i can see all issues were resolved. Many thanks

Thank you for your feedback. I am so sorry to hear your card was overcharged, I can see this issue was forwarded to our web department who resolved the issue with the special promotion code. I can only offer our sincere apologies this was not resolved straight away and can only assure you this is not up to are usual standard of service. I have issued a further refund for you today for your postage as a small compensation for your inconvenience. I do hope this does not stop you from ordering from us again in the future. We do appreciate all feedback as we continuously strive to improve on the quality of are service and products. Thanks again.

Thank you for your feedback. Great to hear you were happy with the service but I am sorry to hear that the product was unsuitable. I can see after checking your account the goods were returned using our pre paid return service and a refund has been issued for you. I hope this does not stop you from ordering from us again in the future. Thanks again for your feedback.

I am very embarrassed and so sorry to hear that you have had so many issues with this order, this really isn't the usual high standard of service we offer our customers. I have checked your account and can see that your order has left our warehouse today, we have been awaiting stock of the product. Please accept my sincere apologies.