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CHU Underwriting Agencies-anmeldelser

Viser alle 1,679 anmeldelser

Stephen

Feefo-verifisert

4 years ago

Hva Stephen sa om CHU Underwriting Agencies:

Didn't need to speak to anyone

Simple on line transaction

L NANCE

Feefo-verifisert

4 years ago

Hva L NANCE sa om CHU Underwriting Agencies:

Disappointing

After receiving a $20 voucher for having my renewal sent via email, the admin fee on my latest renewal was increased by $20

Vicki

CHU Underwriting Agencies

4 years ago

Hi I've checked the policy and can see the admin fee was $30 in 2019 and for some reason in 2020 was only $10. I can only assume this was due to a system error. This year the admin fee has reverted back to the correct amount of $30. Regards Vicki

Cheryl Hayden

Feefo-verifisert

Adelaide

4 years ago

Hva Cheryl Hayden sa om CHU Underwriting Agencies:

Was frustrated by not getting any response from my calls, but glad to have

I requested on several occasions to get a policy renewal sent to me as the original was sent to the wrong address. I rang in October, and several times in November to be told that it was sent...

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Vicki

CHU Underwriting Agencies

4 years ago

Hi I'm sorry to read the multiple back and forth you encountered to receive your renewal documents. It definitely leads to a poor customer experience when it should have been a streamline process on renewal. I can see multiple renewals have been generated 22/10/2021, 26/11/2021 & 02/12/2021. Tegan is the lady you spoke with 02/12/2021. She added a note regarding the several calls & that she updated the policy with your email address. On behalf of CHU apologies and thank for the lovely feedback regarding Tegan. I will let her team leader know. Regards Vicki

Cheryl Hayden

4 years ago

Thanks for replying to my email, and I am pleased that you have passed on my feedback about Tegan, she was really helpful. You might like to know that I never received the policy Renewal that I requested. Regards Cheryl

Vicki

CHU Underwriting Agencies

4 years ago

Hi Cheryl I'll email you directly. Regards Vicki

Christine

Feefo-verifisert

4 years ago

Hva Christine sa om CHU Underwriting Agencies:

Stressful and Disappointing

Resolving this matter was extremely lengthy and stressful. This was due to a general lack of support and a stonewalling strata manager. What should have taken weeks, took almost 11 months! I was...

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Vicki

CHU Underwriting Agencies

4 years ago

Hi Christine So that I can review further, could you please advise what the situation is relating to, ie claim, defects and also a policy number. Otherwise, would it be OK to email you directly. Regards Vicki

Pålitelig kunde

Feefo-verifisert

4 years ago

Great service, great communication.

Great service, great communication. Essential when life is so busy. Timely reminders about insurance renewals and easy to read policies, thank you.

Rachelle

CHU Underwriting Agencies

4 years ago

We appreciate your feedback!

Pålitelig kunde

Feefo-verifisert

4 years ago

Well Communicated

Invoice provided in a timely manner and reminded me of the expiry date.

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you for your feedback and we are so glad it was a seamless experience for you. Team CHU

Don

Feefo-verifisert

4 years ago

Hva Don sa om CHU Underwriting Agencies:

Not particularily happy with price.

Not really happy with price, held on hold for too long

Vicki

CHU Underwriting Agencies

4 years ago

Hi Don Would it be OK to contact you directly to obtain further details? Regards Vicki

The Owners of 29 Lyndhurst Crescent, WELLARD SP 63567

Feefo-verifisert

4 years ago

Hva The Owners of 29 Lyndhurst Crescent, WELLARD SP 63567 sa om CHU Underwriting Agencies:

Good with room for improvement in computer dept

Excellent would have liked a direct line to someone as emails receipt and response a little haphazard

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you for your feedback! Let us know if you need anything else and we are happy to help.

Pålitelig kunde

Feefo-verifisert

4 years ago

Gentle reminders only required.

We are in a dual occupancy dwelling and have had your insurance since the units were built and the builder provided your company as our provider. We split the annual cost and pay our halves...

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Vicki

CHU Underwriting Agencies

4 years ago

Hi Renewal terms are generally sent approximately six to eight weeks prior to the due date. Our system will automatically send a reminder 14 days prior to the day date even though some people pay closer to or on the due date. Apologies we appeared to be pushy. Regards Vicki

Body Corporate for Montrose Villas Community Title Scheme 24658

Feefo-verifisert

4 years ago

Hva Body Corporate for Montrose Villas Community Title Scheme 24658 sa om CHU Underwriting Agencies:

Timely advice and prompt processing

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you for taking your time to leave us this feedback - we appreciate it.

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