I have orders that have been stuck in the postal system for over two weeks. I reached out to the customer service department at Chapeau and have had no response.
Will Miles
Chapeau!
4 years ago
Hi, I have double checked our end again and can not see any emails from you? Please email info@chapeau.cc or reply to my email to you of 3 days ago. I appreciate your frustration at the shipping delays - we are equally frustrated you are having a bad experience for aspects that we can not directly influence ourselves. We will, as always, try to make sure you end up either with your goods or with a full refund. Thanks
Yet to receive my goods its been its been over 10 days since they were dispatched, still sitting at Lagley. No mention on website about any shipping delays and no advice. Not even sure if I will...
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Will Miles
Chapeau!
4 years ago
Hi, we have emailed you regarding this, please reply if you want to discuss further. Of course, we understand the frustration at shipping delays, we are frustrated as well given they are out of our control. As stated elsewhere if items are completely lost in the postal system , we re-dispatch or issue a full refund. Thanks for your patience.
Kjøpsdato: 12/07/2021
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Pat Holborn
4 years ago
Hva Pat Holborn sa om Chapeau!:
Great products, excellent customer service and delivery at breakneck speed. Highly recommended.
Ok, I was angry because I didn’t receive my package in the mentioned 3-7 days delivery (to Germany).
But!
First of all - customer service replied immediately and clarified everything in the best...
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Will Miles
Chapeau!
4 years ago
Thank you very much - glad everything arrived OK in the end!
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
