Well I wrote my first review before I used it .. kept it in the bag, wore it, it was great, washed it, as per instructions - it now looks like a moth ate it!
Pretty fed up TBH
( and no, I don’t...
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Ian
Chapeau!
4 years ago
Hi, sorry to hear that this has happened, it certainly shouldn't have holes in it after one use, especially if you have washed it as per our instructions.
Please get in contact with us on 01363 85617 or email info@chapeau.cc as we can offer a replacement, all our products are covered with a 2 year manufacture warranty as well as our free crash replacement service.
Thank you for taking the time to write your reviews, we always value customer feedback.
I ordered from you 09.12. goods that were supposed to be a Christmas present. But you didn't pay the duty, so my package is still at the post office, where customs clearance is handled. So I won't...
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Ian
Chapeau!
4 years ago
Sorry to hear that you are disappointed, unfortunately, we don't cover the duty as it states on our website:"At the same time, you may be charged import duty on your items. The import duty rate depends on what the item is. Caps 2%, Arm, Knee and Leg warmers 6%, Gloves and Neck Warmers 8%, All other items of clothing 12%"You can find this information here towards the bottom of the page: https://chapeau.cc/free-shippingWe are sorry for any misunderstanding regarding the duty and hope that you will reconsider Chapeau! again in the future.
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Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
