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Certainly Wood Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 12,562 anmeldelser

Pålitelig kunde

Feefo-verifisert

9 days ago

Spot on delivery

Good company delivered on time a really good helpful driver. Pallet placed in the garage So thank you much appreciated

Hayleigh

Certainly Wood

9 days ago

Thank you for your kind words! We are delighted that you have given your experience with us a 5 star rating and we look forward to assisting you again in future. Best wishes, Hayleigh

Kjøpsdato: 05/07/2026

Pålitelig kunde

Feefo-verifisert

9 days ago

Quality product

Excellent

Hayleigh

Certainly Wood

9 days ago

We're so pleased to hear you had a positive experience! Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! We appreciate you taking the time to share your feedback. Best wishes, Hayleigh

Produktanmeldelser

Kjøpsdato: 29/06/2026

Pålitelig kunde

Feefo-verifisert

11 days ago

Wheres my wood?

No respnse on shortage in consignment actually received

Hayleigh

Certainly Wood

10 days ago

Thank you for your feedback. Having checked your order, we can see that your most recent purchase was for firelighters only, with no firewood included in the order. We appreciate being able to talk this through with you and are pleased you have since placed your order for one of our Kiln dried crates. Thank you for your continued custom, and we look forward to assisting you again in the future. Best wishes, Hayleigh

Pålitelig kunde

10 days ago

Turns out I didn't actually addr the woodcrate to my order, though having g chosen a date in October was sure I had. So all resolved and looking forward to October 6th to restock my log store.

Produktanmeldelser

Kjøpsdato: 05/07/2026

Pålitelig kunde

Feefo-verifisert

11 days ago

Great product backed by excellent service

Excellent service quick delivery

Hayleigh

Certainly Wood

10 days ago

Thank you for your 5-star review! We're delighted to hear you were happy with your purchase and that it arrived quickly. Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We look forward to assisting you in the future! Best wishes, Hayleigh

Produktanmeldelser

Kjøpsdato: 05/07/2026

Pålitelig kunde

Feefo-verifisert

21 days ago

Check your order. // Certainly Wood were quick to contact me and rectify.

They need to pay more attention to what was ordered and what they send. I ordered in summer, not the busiest months for wood products.

Produktanmeldelser

Kjøpsdato: 15/06/2026

Pålitelig kunde

Feefo-verifisert

12 days ago

The usual excellent service.

Produktanmeldelser

Kjøpsdato: 02/07/2026

Pålitelig kunde

Feefo-verifisert

13 days ago

Happy customer

Usually excellent, this load was delivered a bit late in the day 4.30 pm which meant wheelbarrowing logs from the pavement at a busy time also lorry struggled to park due to heavy traffic.

Produktanmeldelser

Kjøpsdato: 26/06/2026

Pålitelig kunde

Feefo-verifisert

14 days ago

All when very well, the delivery driver was very helpful and dropped the bags at the most convenient position for me.

Hayleigh

Certainly Wood

12 days ago

Thank you so much for your 5-star review! We're delighted to hear you were happy with your purchase and the Palletline delivery service. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Kjøpsdato: 01/07/2026

Pålitelig kunde

Feefo-verifisert

15 days ago

Great logs

Certainly Wood were excellent - Palletline delivery let down by awful notification messages.

Produktanmeldelser

Hayleigh

Certainly Wood

15 days ago

Thank you for your wonderful review! We're thrilled to hear you're pleased with the quality of our wood. This is very important to us, and it's great to know we're meeting expectations. Regarding your delivery ETA, we are sorry that on this occasion your notification was not updated to reflect any changes. There are many things that can affect an ETA, including traffic, weather and road closure, but your ETA should have been updated to reflect this and we have passed your comments onto the couriers. Thank you for taking the time to give your feedback and we look forward to assisting you again in the future. Best wishes, Hayleigh

Pålitelig kunde

15 days ago

Thank you for your response which prompts me to now wonder if anyone reads the adverse comments prior to responding or is it rather that stock answers are simply posted without any consideration of the need for remedial action. There was not a delay in delivery. I was advised that my delivery would take place at a time some ten hours prior to the sending of the ETA. I had assumed an ETA message would be sent in advance of rather than after the ETA. It waz was also sent some six hours after the company had delivered the load. I can understand delivery times slipping but the messaging here is farcical. I would also point out that this is the second time in succession that my ETA notifications has happened after the delivery has taken place. Perhaps rather than passing on customers comments for action by the delivery company CW should take a.n active role in resolving an issue which reflects badly on their overall customer service.

Kjøpsdato: 01/07/2026

Pålitelig kunde

Feefo-verifisert

15 days ago

Very poor, the wood crates need to be delivered with a pallet underneath to avoid any collapse

Abigail

Certainly Wood

12 days ago

Good afternoon. I'm sorry again for the inconvenience this caused. We're pleased we were able to resolve the issue quickly and hope it caused minimal disruption. It would be very difficult to pinpoint exactly where during the journey the damage occurred, as the crate is handled multiple times while travelling through the pallet network. However, we are confident it did not leave our yard in that condition, as damage to the base would have prevented us from loading it onto the vehicle in the first place. This is the first time we've experienced an issue like this with one of our crates, and we appreciate your patience while we resolved it with our delivery partners. We're pleased to see that the crate was successfully delivered this morning. We hope you're happy with the firewood itself. Kind regards Abbie Duce

Produktanmeldelser

Kjøpsdato: 26/06/2026

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Certainly Wood-anmeldelser

Firekit 3 boxFlere anmeldelser av dette produktet (278)Vis produktnettstedetGreat service , great quality wood , my one thing would be that because the wood is such good quality it does take a little more than the two fire lighters in the box to get it going.

MembershipFlere anmeldelser av dette produktet (237)Vis produktnettstedetThe full delivery did not arrive, No large pallett of wood DPD wont correspond on the issue and no response on it from Certainly Wood. A pity as this was my third major order.

Premium Kiln Dried Logs (Single Bags)Flere anmeldelser av dette produktet (45)Vis produktnettstedetGreat product, excellent service

Plant a TreeFlere anmeldelser av dette produktet (397)Vis produktnettstedetGreat product, excellent service.

Kiln Dried Kindling Nets (Single)Flere anmeldelser av dette produktet (3)Vis produktnettstedetA box of kindling was delivered, not the net I ordered so I can’t review. The kindling in the box is good.

Flamers Bucket with FlamersFlere anmeldelser av dette produktet (29)Vis produktnettstedetExcellent fire starters. Would buy again.

Kiln Dried Mixed Hardwood CratesFlere anmeldelser av dette produktet (87)Vis produktnettstedetA large palletised crate of closely stacked 25cm logs delivered spot on time by Palletline. I was impressed by the very low level of voidage in the packing. A good selection of wood types: oak,...Les mer

Kiln Dried Logs In Bulk BagsFlere anmeldelser av dette produktet (3,153)Vis produktnettstedetVery pleased with latest load. Prefer the large bag as I am elderly and find the crates difficult to dismantle.

Plant a TreeFlere anmeldelser av dette produktet (397)Vis produktnettstedetDelighted that a tree has been planted, we need as many as possible.

Kiln Dried Mixed Hardwood CratesFlere anmeldelser av dette produktet (87)Vis produktnettstedetI have been waiting in for delivery, delivery arrives and can not get off lorry as no pallet under crate of wood and crate of wood has collapsed

Flamers 500 Value PackFlere anmeldelser av dette produktet (77)Vis produktnettstedetNo taken order as on same broken crate

Plant a TreeFlere anmeldelser av dette produktet (397)Vis produktnettstedet

Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?