Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Certainly Wood Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 12,521 anmeldelser

Pålitelig kunde

14 years ago

Always been very pleased with my dealings with Certainly Wood.

Produktanmeldelser

Kjøpsdato: 06/12/2011

Pålitelig kunde

Feefo-verifisert

14 years ago

I have used this company in the past without any problems but the last delivery was…

I have used this company in the past without any problems but the last delivery was very poor. We did not receive appropriate warning about its timing, the delivery men was surly and rude and...

Les mer

Certainly Wood

14 years ago

Very sorry for the problems you experienced. Thanks to your feedback, we are currently looking into a way for the pallets to be collected as an improvement to the customer service we offer. If you do decide to give us another go, you can give us a call in the morning of delviery day and we'll get you an ETA. Alex Sales Manager

Pålitelig kunde

14 years ago

I have now found another company which is actually in the region, delivers without the same amount of kiln dried wood without using pallets and is actually a bit cheaper especially if I take into account that this week I had to pay a total of £26.00 to cover the cost of the council picking up the pallets this Friday. I am glad you are looking into the matter and hope that you find a solution but unfortunately although your message does show good will to resolve the problem it does not reassure me enough that I would not be in a similar position if I were to order from you in the future. I do wish your company every success since I had a number of deliveries that were very good and each time the pallet was picked up without a problem it is just a shame that although that shows it is clearly possible that it was not policy. Also the only face to face contact that your customers tend to have are with the delivery individuals again I must say that in the past this was not a problem but in this case it was and I presume you have no power to oversee this so a key part of your business (the direct interface with client) falls outside of your control and that is perhaps a dangerous business plan to follow. Also the delivery company unlike pas times did not give me warning that it was coming. There was a phone call made to the house but an agreement on a date was not made yet the company delivered first thing the following morning and it was only by chance that we happened to be at home but it certainly was not an ideal moment to deal with it as were then subsequently delayed.

Produktanmeldelser

Kjøpsdato: 12/12/2011

Pålitelig kunde

Feefo-verifisert

14 years ago

Order delivered early in the morning as promised and burns smoke free.The weather is too…

Order delivered early in the morning as promised and burns smoke free.The weather is too warm though, it simply wont snow! lol.

Produktanmeldelser

Kjøpsdato: 08/11/2011

Pålitelig kunde

Feefo-verifisert

14 years ago

Excellent service, very helpful.

Produktanmeldelser

Kjøpsdato: 23/12/2011

Pålitelig kunde

Feefo-verifisert

14 years ago

I have ordered logs and a store from certainly wood and they have always deliverd good…

I have ordered logs and a store from certainly wood and they have always deliverd good quality stuff.

Produktanmeldelser

Kjøpsdato: 15/11/2011

Pålitelig kunde

Feefo-verifisert

14 years ago

Overall it's good service. The product is a little too pricey when you have to…

Overall it's good service. The product is a little too pricey when you have to take the 50 bags you're given without being able to weed out the dodgy looking bags like you can at the garden centre.

Certainly Wood

14 years ago

Good to sepak to you a few moments ago. Sorry about the problems. I would suggest that the carrier at some point has had the pallet knocked about in transit. Not a common problem to be fair. Reference the wood, the variation maybe due to the different species all of which have slightly different burning characteristics, or perhaps some are not quite as dry as they should be internally. Let me know if you have any major issues through the rest of the wood. Glad you like the kindling and flamers Nic MD

Produktanmeldelser

Kjøpsdato: 16/12/2011

Pålitelig kunde

Feefo-verifisert

14 years ago

delivery company did not telephone us to arrange a time slot but when they did…

delivery company did not telephone us to arrange a time slot but when they did delivery were very helpful as they had to hand unload the van as their lorry had broken down so did not have a method to...

Les mer

Produktanmeldelser

Kjøpsdato: 20/11/2011

Pålitelig kunde

Feefo-verifisert

14 years ago

Very helpful advice. Speedy delivery

Produktanmeldelser

Kjøpsdato: 28/11/2011

Pålitelig kunde

Feefo-verifisert

14 years ago

Good service kept me informed about delivery.

Produktanmeldelser

Kjøpsdato: 25/11/2011

Pålitelig kunde

Feefo-verifisert

14 years ago

Carrier service disappointing. Was in a great hurry and did not seem to be happy…

Carrier service disappointing. Was in a great hurry and did not seem to be happy delivering into our garage. In addition, proposed delivery time offered of between nine and five is not customer...

Les mer

Certainly Wood

14 years ago

Sorry you had a disappointing delivery. You appear to have got 'Mr Jobs-Worth' in a rush. If you order again, give us a ring on the day you're expecting it and we'll try and get you an ETA, save you having to wait in all day. Alex @ CW

Produktanmeldelser

Kjøpsdato: 12/12/2011

Har du ikke mottatt en invitasjon til å gi en anmeldelse?

Feefo Trusted Service Awards

Våre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kåres på grunnlag av vurderingene de får fra kundene sine.

Hva er Trusted Service Awards?

Hvorfor stole på Feefo-anmeldelser?

Lær mer om Feefo

Certainly Wood-anmeldelser

67 bag palletFlere anmeldelser av dette produktet (3)Vis produktnettstedetExcellent quality pellets. Burn hotter than my old supplier, so I'm getting more energy for my money.

Small bulk bag 1.2m3Flere anmeldelser av dette produktet (2,934)Vis produktnettstedet

6 box orderFlere anmeldelser av dette produktet (87)Vis produktnettstedet

Flamers (24) Two boxesFlere anmeldelser av dette produktet (23)Vis produktnettstedet

Large bulk bag 1.6m3Flere anmeldelser av dette produktet (3,787)Vis produktnettstedetIt was bigger than expected,and it took all morning to unload and stack.Ive only used half of it up to now.

Large bulk bag 1.6m3Flere anmeldelser av dette produktet (3,787)Vis produktnettstedetHave never had kiln dried logs before, they're excellent, won't use anything else now.

Log store with felt tiledFlere anmeldelser av dette produktet (71)Vis produktnettstedetThe store is excellent, however it was damaged on arrival and needed repairs carrying out. The damaged part, I suspect, was not as a result of transportation as it was internal to the overall kit. So...Les mer

WeathershieldFlere anmeldelser av dette produktet (91)Vis produktnettstedetThe shield has had a thourough test and although the immediate logs still get wet they are damp only, not soaked as they would have been without the shield.

50 bag palletFlere anmeldelser av dette produktet (287)Vis produktnettstedetCling-wrap pallet packaging was broken and one bag was dumped on the top. I can't be bothered to count the remaining (I hope 49). Last year when I bought the wood it was worse quality than I had got...Les mer

10 box orderFlere anmeldelser av dette produktet (76)Vis produktnettstedetVery good quality kindling.

Flamers (50) 2 boxes NEWFlere anmeldelser av dette produktet (88)Vis produktnettstedetThe flamers are great.

Small bulk bag 1.2m3Flere anmeldelser av dette produktet (2,934)Vis produktnettstedet

4 box orderFlere anmeldelser av dette produktet (71)Vis produktnettstedet

Small bulk bag 1.2m3Flere anmeldelser av dette produktet (2,934)Vis produktnettstedet

Large bulk bag 1.6m3Flere anmeldelser av dette produktet (3,787)Vis produktnettstedetThe first time I have brought wood for my new wood burner I am very pleased with the kiln dried logs they are very dry 10%- 15% moister.The logs were more expensive but you get what you pay for.?

Small bulk bag 1.2m3Flere anmeldelser av dette produktet (2,934)Vis produktnettstedet

Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?