First class, the reservations gentleman (unfortunately I did not write his name down) I the pleasure of speaking to was very helpful and he completed everything so efficiently.
Su
Celebrity Cruises
14 days ago
Thank you for your kind feedback. We’re delighted to hear that our reservations team provided such efficient and helpful service during your booking experience.
We truly appreciate you taking the time to share your comments and look forward to welcoming you onboard in the future.
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CW
CLIFF WALKER
Feefo-verifisert
GBR
14 days ago
Hva CLIFF WALKER sa om Celebrity Cruises:
Celebrity Customer Services
The Customer service assistant ( Emma Ash ) was great and a credit to Celebrity Cruises . She was patient and kind and very professional.
She put me at ease with the booking - as it was my first...
Les mer
Su
Celebrity Cruises
14 days ago
Thank you for your kind feedback, Cliff. We’re delighted to hear that Emma provided such professional, patient, and helpful service, especially for your first booking with us.
We truly appreciate your comments and look forward to welcoming you onboard soon.
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Del
Pålitelig kunde
Feefo-verifisert
14 days ago
Cruise May 2026
The staff were brilliant and nothing was too much trouble.
Su
Celebrity Cruises
14 days ago
Thank you so much for your feedback. We’re delighted to hear that you enjoyed your recent cruise, and we look forward to welcoming you back onboard again in the future.
0
Del
Pålitelig kunde
Feefo-verifisert
14 days ago
Thought Emma who we booked our cruise with was very good and helpfull
Su
Celebrity Cruises
14 days ago
Thank you so much for your feedback. We’re delighted to hear that you found our team member, Emma, helpful and that she was able to assist with booking your cruise.
We look forward to welcoming you onboard soon!
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Del
Pålitelig kunde
Feefo-verifisert
15 days ago
Same as the title, crashing website, differing pages
The website on the mobile is very very poor
Su
Celebrity Cruises
14 days ago
Thank you for your feedback, and we’re very sorry to hear about the issues you experienced with our website. This is certainly not the standard we aim to provide, and we understand how frustrating this must have been.
Your comments have been shared with our team for review, as we are continuously working to improve our digital experience. Should you need any further assistance, please contact us on 0344 493 2043 or email customerserviceuk@celebritycruises.com. Thank you once again for bringing this to our attention.
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JG
JOHN GILBERT
Feefo-verifisert
15 days ago
Su
Celebrity Cruises
14 days ago
Thank you for taking the time to rate our service, John.
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AD
AARON DART
Feefo-verifisert
GBR
15 days ago
Hva AARON DART sa om Celebrity Cruises:
The ultimate in an upscale experience
Our first ever experience cruising and Celebrity did not disappoint. We sailed to the Norwegian Fjords on board the Apex cruise liner and treated ourselves booking Retreat class. Wow, the suite was...
Les mer
Su
Celebrity Cruises
14 days ago
Thank you for sharing such a wonderful review of your recent cruise experience with us, Aaron. We’re delighted to hear your first sailing—especially in The Retreat—was so enjoyable and that our team made you feel truly valued throughout your journey.
It’s fantastic to know you enjoyed the dining, entertainment, and service across the ship. We also appreciate your feedback regarding seating in Eden, as it helps us continue to improve.
We’re thrilled you’ve already chosen to sail with us again to Alaska next year, and we can’t wait to welcome you back on board for another memorable holiday.
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Del
JP
JAMES PRATT
Feefo-verifisert
GBR
15 days ago
Su
Celebrity Cruises
15 days ago
Thank you for rating our service, James!
0
Del
Pålitelig kunde
Feefo-verifisert
15 days ago
Bad experience
We were booking a cruise using a voucher given us as a result of our cancelled cruise of the Greek Islands leaving Athens in February. To arrive alongside the ship and be told the cruise was...
Les mer
Su
Celebrity Cruises
15 days ago
Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the distress and inconvenience you faced, particularly given the circumstances and the lack of support during such a difficult situation. We completely understand how upsetting this must have been, and we regret that you felt let down.
We do appreciate your kind words about the adviser who assisted with your recent booking, and we’re glad this interaction provided some reassurance. Your feedback is incredibly important to us, and it will be shared with the appropriate teams for review. We genuinely hope your upcoming cruise offers a much more positive experience and helps rebuild your confidence in us. Once again, thank you for taking the time to share your feedback.
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Del
MT
MICHAEL TINKLER
Feefo-verifisert
GRC
15 days ago
Hva MICHAEL TINKLER sa om Celebrity Cruises:
Celebrity are looking to charge for all they can
I researched the cruise we wanted to book online, but we made the booking whilst on our current cruise in-person, as we would be eligible for some onboard credit.
The agent talked very quickly which...
Les mer
Su
Celebrity Cruises
15 days ago
Thank you for taking the time to share your feedback with us, Michael. We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. Your comments are incredibly valuable, and we’ll ensure they are shared with the relevant teams to help improve our service. We hope to have the opportunity to provide you with a better experience in the future.
Celebrity Cruises is consistently voted one of the top cruise lines in the world. We work hard to bring our guests the most unforgettable on board experiences, the most luxurious accommodation, award-winning gourmet dining and an unbeatable choice of hand-picked destinations.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Celebrity Cruises is consistently voted one of the top cruise lines in the world. We work hard to bring our guests the most unforgettable on board experiences, the most luxurious accommodation, award-winning gourmet dining and an unbeatable choice of hand-picked destinations.