We sincerely apologise for the issues caused by the failed delivery. Although the vast majority of our deliveries do go to plan I can only confirm that we're fully aware of the problems and inconvenience incurred if something goes wrong and work closely with suppliers and couriers to continually improve.
The original item ordered was not in stock & replacement was similar but I needed to check online instead of being sent details.
Also I had a problem initially with delivery with despite informing...
communication ....still waiting for the oven was told to expect delivery around 7th. Delivery on 14th thank you ... it took time but is a good product
Produktanmeldelser
Steve
Caterkwik
8 years ago
Good morning,
Thank you for your valued feedback.I do apologise for the delay with your product.At the time of ordering a member of our team emailed you to advise the delivery would be w/c 7th August, which you accepted.But where we have let you down is not keeping you informed of the additional delays, as some containers that come from the far East can be delayed for several weeks.We do have procedures in place to deal with this but it has been unfortunately missed off our supplier back order list so was not flagged for our team to notify you.It is also worth bearing in mind that you were not offered an alternative at the time of ordering, which is normally our policy.Once again, we can only learn from our mistakes, and if you choose to use us in the future I hope we live up to your expectations.
Kind regards Steve Doyle
TC
Trusted Customer
8 years ago
Thank you oven now with us and we are pleased with it
Kjøpsdato: 03/08/2017
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Del
Pålitelig kunde
8 years ago
I was amazed to find a company that delivered to my area free of charge. The item I purchased was at a very competitive price especially taking in to account there was no charge for delivery. The...
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Produktanmeldelser
Kjøpsdato: 04/08/2017
0
Del
TC
Trusted Customer
8 years ago
Hva Trusted Customer sa om Caterkwik:
Excellent.
Great product, reasonable price, would definitely use again.
Kjøpsdato: 04/08/2017
0
Del
TC
Trusted Customer
milton keynes
8 years ago
Hva Trusted Customer sa om Caterkwik:
Excellent service and best prices in the UK
Kjøpsdato: 04/08/2017
0
Del
TC
Trusted Customer
8 years ago
Hva Trusted Customer sa om Caterkwik:
excellent
Produktanmeldelser
Kjøpsdato: 31/07/2017
0
Del
TC
Trusted Customer
Topsham
8 years ago
Hva Trusted Customer sa om Caterkwik:
They were very helpful and generous with their advice as well as being easy to deal with
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.