Fridge was not delivered when they said it would be and when chased was told it was the transport companies fault but no real explanation
Steve
Caterkwik
8 years ago
Thank you for your valued feedback and of course we apologise for the delayed delivery.I have taken a look into this and found the following: Your order was processed on the 25th September and I can see here that there were issues with delivery. Kelly logged a case with TNT who confirmed the item was out for delivery that day. TNT then failed to deliver a second time and re confirmed on the 28th that it was out for delivery again. Unfortunately, TNT have been unable to offer us what you and I would consider a proper explanation only confirm that they had some issues their end and it had been delayed. May I apologise sincerely for any inconvenience caused on this occasion however I hope you can agree that the vast majority of deliveries we have carried out for you have gone to plan. Indeed, your previous order was upgraded to our white glove specialist delivery service at no extra cost in recognition and appreciation of your valued business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.