Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Brooks Braithwaite Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 954 anmeldelser

Mrs Andrea Macpherson

Feefo-verifisert

Brynna, Pontyclun

1 year ago

Hva Mrs Andrea Macpherson sa om Brooks Braithwaite:

Timely reminder and competitive renewal quote.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a response, we are glad you are happy with our service

Pålitelig kunde

Feefo-verifisert

1 year ago

Keep the renewal to a minimum.

Efficient with all the paperwork, always on time with the renewal.Have yet to deal with a claim yet.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, we are pleased you are happy with our service

Jenny Eales

Feefo-verifisert

Wisbech

1 year ago

Hva Jenny Eales sa om Brooks Braithwaite:

Follow up on outstanding points rather than waiting for the client to chase

Phone representatives are friendly and helpful. The policy includes all terms which our business requires. Some points of the process were a little slow and I needed to chase them up in order to get...

Les mer

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we will take on board your comments regarding activation of the policy

Pålitelig kunde

Feefo-verifisert

1 year ago

Pålitelig kunde

Feefo-verifisert

1 year ago

Customer service and care.

My insurance was renewed without any prior warning. When I cancelled the policy and direct debit the money was still taken the following month. Having contacted again they have reset the direct debit...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, all feedback is important to us. Having investigated this further I can see that the direct debit was in submission with the bank, so we were unable to cancel this. As soon as the payment was made we were able to provide you with a refund and the policy was cancelled from the inception date. Whilst we endeavour to address any banking issues as soon as possible, we do have to work with how the banks process payments, and if it is in submission they will not allow a payment to be returned. I do hope this clarifies why the payment was taken.

Pålitelig kunde

Feefo-verifisert

1 year ago

Kirsty was very helpful with getting me insurance which was quite specialist. Great communication and good price.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we are pleased you are happy with the service and I will pass on your comments to Kirsty!

Gary Baxter

Feefo-verifisert

Fleet

1 year ago

Hva Gary Baxter sa om Brooks Braithwaite:

Great service and easy to deal with

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, we are pleased you are happy with our service

Pålitelig kunde

Feefo-verifisert

1 year ago

Bit more reassurance/confidence when customer needs info

Thorough and friendly

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, it is very useful for training purposes. We will take on board your comments regarding providing reasurance and confidence.

Neil

Feefo-verifisert

East Lothian

1 year ago

Hva Neil sa om Brooks Braithwaite:

No. The service was excellent.

Brooks Braithwaite (Petplan Sanctuary) provided excellent service. My claim was handled quickly and efficiently, with clear communication throughout. As the saying goes, you only find out how good...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to send a review. We are delighted that you are happy with our service!

Mrs Beryl Atkinson

Feefo-verifisert

South Sheilds

1 year ago

Hva Mrs Beryl Atkinson sa om Brooks Braithwaite:

Excellent

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we are pleased that you are happy with our service.

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Feefo Trusted Service Awards

Våre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kåres på grunnlag av vurderingene de får fra kundene sine.

Hva er Trusted Service Awards?

Hvorfor stole på Feefo-anmeldelser?

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Brooks Braithwaite-anmeldelser

Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?