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Thank you for taking the time to share your feedback about your stay at Bay Retreat Villas. We’re delighted that you found the location ideal and appreciated the spaciousness and comfort of the property for your family stay. We are however concerned to hear that our cleaning standards fell short of expectations during your visit and for this we must apologise. The issues you’ve highlighted - including hairs, grease marks on appliances and handles, the sticky banister, and unwashed utensils - are absolutely not acceptable and do not reflect the high standards we strive to maintain. We take your feedback very seriously and have immediately addressed these concerns with our housekeeping team to ensure thorough cleaning protocols are followed. We’ve also implemented additional quality checks before guest arrivals to prevent similar issues in the future. We truly appreciate you bringing this to our attention, as it helps us improve the experience for all our guests. We hope you’ll consider giving us another opportunity to provide you with the exceptional stay you deserve. Thank you again for your honest feedback and for choosing Bay Retreat Villas.