Thank you for your value feedback. We are always happy to answer any questions you may have pre renewal over the phone, or via email. Once we’ve answered your queries, in most cases you are then welcome to renew online. With regards to the use of JavaScript. It is a small but essential component to ensure our digital services are able to function as required. We appreciate your concerns regarding security and would like to reassure you that any data shared with us or transaction made on any of our sites is secure. We appreciate you taking the time to give us this feedback and if you have any further questions, please feel free to contact me directly james.grange@marsh.com