I thought your service totally lacked professionalism. Your website had insufficient information regarding one of the products i bought, i did not receive any receipt by email to confirm my purchase,...
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Ian
Beechfield Healthcare
7 years ago
Hi, we had issues with the website and this led to 6 customers not receiving an email or purchase confirmation, all orders were dispatched however and the issue is now resolved.
We don't send out printed invoices or receipts, we do this digitally as we are working towards a paperless office to fall in line with our environmental policies, we can however send one upon request - as you never received your email, you never received your receipt and we sincerely apologise for this.
In regards to the item you purchased, it was explained at the time that we cannot accept returns on certain items for hygiene reasons and this is listed in the returns policy.
I talked to the customer service manager about your chat, she said the chat kept cutting off and she asked for your number to call you directly to discuss the issue but it wasn't given. I would like to discuss this with you and come to a solution, please email ian@beechfieldhealthcare.ie or call our landline.
Many thanks
Ian
Ian
Beechfield Healthcare
7 years ago
I hope that you are satisfied with the outcome and I really appreciate you engaging with us to get this resolved. Again, I would like to sincerely apologise for the inconvenience and we have taken your feedback on board to help improve our service. Many thanks, Ian
Pålitelig kunde
7 years ago
Many thanks to Ian and all at Beechfield for reaching out to amend and resolve my previous issues. I am most satisfied with how you went all-out to repair my initial experience which I realise now was partly down to bad luck on the day, wifi etc. "Actions speak louder than words", and your subsequent actions proved beyond a doubt that you do indeed provide a stellar service and customer care. Well done and thank you! I will definitely be back to purchase another time.
Thanks for the wonderful feedback, we really appreciate it. Many thanks, Ian
Kjøpsdato: 01/09/2018
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Michael Conneely
Feefo-verifisert
Ennis co Clare
7 years ago
Hva Michael Conneely sa om Beechfield Healthcare:
1) the product itself is very good.
2) unfortunately it is not always in stock. In any case whether in stock or not Beechfield tend not to update their website. Therefore on the day of purchase ...
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Ian
Beechfield Healthcare
7 years ago
Thanks for engaging with us and for the invaluable feedback which we have taken very seriously. We have worked on a solution to ensure this is no longer a problem and we hope that you are satisfied with the outcome from our discussion. Again, we are apologise for any inconvenience caused. Many thanks, Ian
Everything went very smoothly.from ordering to delivery. The product was as described and and is working fine.
I needed a VAT invoice. Triona, who dealt with my request was extremely helpful and I...
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Ian
Beechfield Healthcare
7 years ago
Thank you for the great feedback and I will pass it onto Triona.
Delivery options didn't suit so I collected the package (incontinence sheets). The plastic envelope had a corner missing, so I wondered if the plastic sheets might be damaged. I had to request a...
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Ian
Beechfield Healthcare
7 years ago
Hi, we never send out damaged packaging so this must have been damaged by the couriers. We apologise for any inconvenience and I will be contacting the courier company to ensure they take appropriate care of our deliveries. We don't print receipts as we are working towards a paperless office in line with our environmental policy. The receipt is sent digitally and we can print one upon request.
Thank you for flagging this issue with us and we are working on including the option to get a printed receipt at checkout to resolve any future issues. We really appreciate you taking the time to help improve our service and this kind of feedback is invaluable to us. Many thanks Ian
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
