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Barnard Marcus Anmeldelser | Kundeservice Anmeldelser for https://www.feefo.com/reviews/barnard-marcus | Feefo

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Mr Musacchio

New malden

6 years ago

Hva Mr Musacchio sa om Barnard Marcus:

Good

1 kjøpt produkt

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Pålitelig kunde

6 years ago

Great personal service. Suggested open day worked well and short contract was attractive. Good communication. Thanks to everyone at the Morden office.

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Mr & Mrs Bates

6 years ago

Hva Mr & Mrs Bates sa om Barnard Marcus:

honest and fantastic. house sold in time frame expected and team were wonderful to work with

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Mr & Mrs England

6 years ago

Hva Mr & Mrs England sa om Barnard Marcus:

Our flat was put under offer in one day and sold to that buyer

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Mr & Miss Myers & Fenelon

6 years ago

Hva Mr & Miss Myers & Fenelon sa om Barnard Marcus:

Initial dealings after going on the market were varied. Sometimes responses were slow to come and feedback lacking. Sales progressions, particularly Michelle Faulkner, have been excellent. Very hel

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Mr Massey

6 years ago

Hva Mr Massey sa om Barnard Marcus:

Don't lie to the clients and give feedback on all customers that eventually see your property, at the start of sale I got some feedback then it stopped and Some of the visits didn't even turn up with

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Paul

Barnard Marcus

6 years ago

Hello Mr Massey, thank you for taking the time to leave a review of the Barnard Marcus team in Croydon. It is really disappointing to see that you felt the service received throughout deserves a 1* review. We take all of our customer feedback very seriously and will forward your comments over to the branch for them to reflect upon. If you would like to forward any further information about the issues that you have encountered then please feel free to send it along to socialmedia@sequencehome.co.uk and we will be more than happy to take a look at things for you. Best Regards.

Mr Massey

6 years ago

Further to the points above, I was told by your agent that the other person involved in buying my house had the money in his account and had no Chain, which unfortunately was another lie, I was also informed in writing that the house would be completed on the 9/6/17 which was another lie, the house was eventually completed on the 20/7/17 when it should have been on the 14/7/17, after numerous phone calls from me to the agents and my solicitors I think the £10,080.00 I paid you is a ****** cheek as I seem to be doing all the work, it wasn't until I refused to talk to the agent that the manager got involved again unfortunately to late its not for me to them how to run there team (I managed 96 staff at Barclays insurance and I new when someone stepped out of line, I made it my business that's the mark of a good manager)

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Pålitelig kunde

6 years ago

Liars and unprofessional

Paul

Barnard Marcus

6 years ago

Hi there, thank you for taking the time to leave a review of the Croydon branch of Barnard Marcus on Feefo. We're very sorry to hear that you feel this way about the team there. We take all measure of customer feedback very seriously and have forwarded your comments over to the Branch Manager for them to consider. If you would like to go into further detail about your issues then please email socialmedia@sequencehome.co.uk and we will be more than happy to look into things for you. Best Regards.

Pålitelig kunde

6 years ago

Kelly and the team were excellent

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Pålitelig kunde

6 years ago

Remember that the seller is customer and not the buyer as seller pays the fees listen to sellers requests and follow then - not ignore eg if stated not good to call during office hours best to email -

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Paul

Barnard Marcus

6 years ago

Hi there, thank you for taking the time to leave a review of the Croydon team on Feefo. We are really disappointed to see that you felt as though the customer service throughout the sale of your property did not live up to the standard that you expected. We take all measure of feedback very seriously and have forwarded your comments over to the Branch Manager for them to consider. If you would like to discuss any of the issues you have mentioned in more detail then please feel free to email us at socialmedia@sequencehome.co.uk and we will look into this for you. Best Regards.

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Pålitelig kunde

6 years ago

Although they sold the property quickly they didn't Talk to us and relay important information. we also discovered that we weren't told the truth when speaking directly to our buyers

Paul

Barnard Marcus

6 years ago

Hi there, thank you for taking the time to leave a review of the New Malden branch of Barnard Marcus on Feefo. It is great to hear that your property was sold quickly, but ultimately disappointing to see that you felt as though the communication from the team was lacking somewhat throughout the sales process. We want you to know that we consider each piece of customer feedback that we receive very seriously and have forwarded your comments over to the Branch Manager for their consideration. If you would like to go into further detail about any of the issues that you have mentioned then please feel free to email socialmedia@sequencehome.co.uk and we will be more than happy to take a look at this for you. Best Regards.

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Mr Chughtai

6 years ago

Hva Mr Chughtai sa om Barnard Marcus:

Honesty, respect when speaking to a customer, and many other things have written a letter of complaint to there head office, compliance department dealing.

Paul

Barnard Marcus

6 years ago

Hello Mr Chughtai, thank you for taking the time to leave a review of the Morden branch on Feefo. We're really sorry that you have felt that you have needed to write a letter of complaint - we take all feedback very seriously and will forward your remarks over to the branch for them to consider. We hope that you find a resolution Mr Chughtai and if you ever need further assistance please forward an email to socialmedia@sequencehome.co.uk - Best Regards.

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Om Barnard Marcus

Barnard Marcus is one of the largest estate agents in London with 43 offices and its own auctions centre which covers the whole of the UK. Every year we help thousands of customers to buy, sell, rent or let their properties as well as deal with behind the scenes necessities such as mortgages, conveyancing, surveys, energy performance certificates and much more...it can all be done through us!

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0151 236 9319

Cumbria House, Leighton Buzzard, Bedfordshire, LU7 1GN, United Kingdom

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