We're sorry to hear you were left feeling disappointed. We always aim to provide a smooth and positive experience, and we're sorry we didn’t meet that expectation this time. We'd really appreciate the chance to understand what went wrong and try to resolve it.
Please contact us at sales@bakerdays.com — we genuinely want to improve and ensure no one else feels the same way.
Produktanmeldelser
Casey
bakerdays
11 months ago
We're very sorry to hear about the delivery issues you experienced. We completely understand how upsetting it must have been to have the cake arrive late and at the wrong address, especially for a special occasion. This is not the standard we aim to uphold, and we deeply regret the impact this had.
Please email us directly at sales@bakerdays.com so we can investigate this and make things right. We genuinely want to do better, and your feedback helps us improve.
The delivery service is poor, rather than delivery on Friday the cake only arrived the following Tuesday.
Casey
bakerdays
11 months ago
Thank you for your feedback, and we're very sorry to hear that your cake arrived later than expected. We completely understand how disappointing this must have been, especially when it was meant for a specific date. Please be assured that we have since moved to a different, trusted courier to improve reliability and avoid situations like this in the future.
If you’d be happy to reach out to us at sales@bakerdays.com, we’d love the opportunity to make this right. We genuinely want to do better, and your feedback is invaluable in helping us improve.
Produktanmeldelser
Casey
bakerdays
11 months ago
We're very sorry to hear your cake arrived so late, especially when it was meant to be a next-day delivery for your birthday. We completely understand how disappointing and frustrating this must have been, and we regret the impact it had on your special day.
To help prevent this in future, we’ve moved to a different, trusted courier service to improve delivery reliability. Please email us directly at sales@bakerdays.com so we can look into your order and make this right. We genuinely want to do better, and your feedback is incredibly important to us.
As a letterbox birthday cake it was booked for delivery on a specific day (I set it for a day early to be sure of delivery) - I paid a £20 delivery charge and the order was accepted. The cake arrived...
The bakerdays website makes it simple to create your own special design of cake. Choose a size and flavour, then add your special message! If you order before 2pm, we can deliver your cake the next working day, virtually anywhere in the UK. All of our letterbox cakes come complete with candles and balloons and our large cakes come with a cake slicer.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
The bakerdays website makes it simple to create your own special design of cake. Choose a size and flavour, then add your special message! If you order before 2pm, we can deliver your cake the next working day, virtually anywhere in the UK. All of our letterbox cakes come complete with candles and balloons and our large cakes come with a cake slicer.