Awful service. Item ordered 9/12 and should have been shipped 12/12. It seems they forgot to dispatch order and after a reminder have posted 16/12 but will no doubt not arrive in time for Christmas...
Les mer
Nick
Bababing!
3 years ago
Hi,
I am very sorry to read your review below as we try to pride ourselves on our great customer service.
With regards to shipment of your changing bag, as it is noted on our website, dispatch would be taking place on the 12th December when new stock arrives with us. Unfortunately due to a small shipping delay beyond out control this has taken a few days more than we expected of which we apologize. However, this particular item has now been delivered and shipped accordingly, and therefore your order has not been forgotten. Furthermore, should any of our customers not been able to wait for their order, we would of course supplied them a full and immediate refund without delay.
With regards to the product review request, this is an automated email that is sent to all of our customers and therefore I would not expect any of our customers to review the product without receiving this first. This is something I will be taking up with Feefo in order to find ways of moving the review dispatch emails to our customers accordingly.
Produktanmeldelser
Nick
Bababing!
3 years ago
With regards to the product review, I fully understand that a review cannot take place without the product to review. As stated in the service response, this is an automated email sent to our customers who have purchased directly to us.
Great service, I contacted advising this would be a gift and could the invoice be removed and got a very speedy reply. Delivery was equally quick and my friend is very happy with her changing bag. I...
Tracking suggests a week to dispatch item and now with Royal Mail…..
Nick
Bababing!
3 years ago
Hi,
I am sorry to read your review below with regards to the shipping time until you received your order. As you may be aware, Royal Mail are undergoing a series of strike action that are effecting many businesses across the UK including ours. We ship all of our free shipping orders using a Tracked 48 hour delivery service with Royal Mail. Unfortunately we are currently contracted with Royal Mail in order for them to ship a high percentage of our orders with them, and therefore when our shipments are dispatched from our warehouse we are in our couriers hands in order to deliver on time and to the service we have paid for (Tracked 48 Hour).
At present Royal Mail are advising their customers that their tracking system is undergoing delays, however once the items have been scanned at the relevant Royal Mail DC's, the tracking numbers will become live for their customers to track.
We fully understand this is very frustrating to all of our customers of which we sincerely apologize for, and therefore we are all hoping that the strike action will be resolved soon.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
