My delivery was dispatched on 12/06 but upon checking Royal Mail a week later they had still not received the parcel from Bababing. I contacted their customer service department that were very quick...
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Nick
Bababing!
3 years ago
Hi, I am sorry to read your recent review. After contacting Royal Mail numerous times with regards to your order and confirming your delivery address, it has been concluded that your order has been last in transit. Royal Mail have sincerely apologised for their error and therefore a replacement item has been sent to you today. An updated tracking information will be provided to you.
I apologise for any inconvenience caused.
BabaBing Team
RL
Rebecca Lomas
3 years ago
I have modified my rating as I have now received a response. Thank you for coming back to me. Hopefully Royal Mail will not lose this one and I will receive my item quickly. Once received I will leave another review.
RL
Rebecca Lomas
3 years ago
Item has now been received. So happy to have a travel mat back in my changing bag. Just a shame I couldn’t order the grey one that goes with my bag. I would recommend bababing to my friends
Easy to use website. Good range if products. Reasonable prices. Next day delivery was a godsend!
Richard
Bababing!
3 years ago
Hi Maddison thank you for taking the time to leave a fab positive review! Really pleased that your little one loves the swing and that we were able to dispatch quickly for you. Thanks Richard
Ordered on 12th June still haven't received the item.
Richard
Bababing!
3 years ago
Good Morning Laura. I have emailed you today regarding your order (appears to have been lost in transit) and issued a replacement on an upgraded next day delivery for you. Thanks Richard @ Bababing
Kjøpsdato: 12/06/2023
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Alison Palmer
3 years ago
Hva Alison Palmer sa om Bababing!:
Really fast and efficient service. Good item, vert reasonably priced.
Richard
Bababing!
3 years ago
Hi Alison - thank you for your kind review - I'm pleased you are happy with the Hub Swing! :)
Parcel arrived very fast. Ordering was very easy too.
Richard
Bababing!
3 years ago
Hi Linda! So pleased that you were happy with everything. I hope your first grandchild loves the swing - so exciting! Any questions please do contact me directly at richard@bababing.com :)
Not received! No way of tracing it as Royal Mail website just says the sender has dispatched the item a week ago but they are still awaiting it. Emailed customer services hopefully someone can update...
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Richard
Bababing!
3 years ago
Hi Marie - thank your for your feedback. The item was out of stock unfortunately but I'm pleased that we have managed to sort a replacement in another colour for you. And I was happy that we upgraded to a next day delivery to ensure it reached you in time for the baby shower with your email query answered within 20 just minutes. Best Wishes, Richard
The 1st attempt at delivery was unsuccessful and I did not receive a card through the door.
Richard
Bababing!
3 years ago
Hi Carol really pleased that you liked the product! I am sorry that the delivery company did not pop a card through your door. I was pleased that I had the opportunity to respond to your email quickly and I have passed your feedback onto the delivery company. Kind Regards, Richard
They said it would take 2-3 days it’s been a week and i still haven’t received it.
Richard
Bababing!
3 years ago
Hi Sana! Thank you for your comments. I can see that your order was dispatched on 31 May reference #19625 however the parcel has not been scanned onto the Royal Mail network. I can only assume this is a lost parcel with the courier - my apologies. If we are aware of an issue we get it sorted quicky - in this case I wasn't aware of the issue (which makes it a little tricky to rectify... I'm sure you will appreciate!). I have dispatched a replacement order for you and upgraded it to next day delivery. If you need to contact us regarding your order please email info@bababing.com. Thanks! Richard
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