Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

AXA Insurance Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 298,783 anmeldelser

Pålitelig kunde

Feefo-verifisert

1 year ago

Excellent

Excellent service. Very impressed by the claims online and the quick response to it. I know a no fault claim is easier to deal with but everything has gone smoothly so far

Kimberley Morgan

AXA Insurance

1 year ago

Hello, Thanks for leaving your lovely review for us here at AXA. It's great to hear you're happy with the service you've received. If you ever need any help, please get in touch anytime. Best wishes & thanks for choosing us! Kim AXA Customer Service Team

Wilma Bellingham

Feefo-verifisert

East Kilbride

1 year ago

Hva Wilma Bellingham sa om AXA Insurance:

Great

Gary

AXA Insurance

1 year ago

Hi Wilma, Thanks for renewing your policy with us again, we really do appreciate it. Have a lovely day, Gary AXA Customner Service Team

Pålitelig kunde

Feefo-verifisert

1 year ago

Hassle free, and cheaper than last year.

Gary

AXA Insurance

1 year ago

It's great to see you found your renewal recently was hassle free. I hope we can remain competitive for many years to come. Take care, Gary AXA Customer Service Team

Frederick James Willcock

Feefo-verifisert

Wigan

1 year ago

Hva Frederick James Willcock sa om AXA Insurance:

Very quick and clear results

Once contact was made with the right department no problem But phone waiting times could be better

Kimberley Morgan

AXA Insurance

1 year ago

Hello, Thanks so much for taking the time to leave us your feedback! This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Thanks for choosing us this year! Have a good day and please get in touch anytime you need us. Best wishes, Kim AXA Customer Service Team

Pålitelig kunde

Feefo-verifisert

1 year ago

Nothing Particular

All Okay

Kimberley Morgan

AXA Insurance

1 year ago

Pålitelig kunde

Feefo-verifisert

1 year ago

Good customer service

Kimberley Morgan

AXA Insurance

1 year ago

Pålitelig kunde

Feefo-verifisert

1 year ago

Escalating premium

The service was fine. But almost trebling my premium in three years most certainly isn’t. I made one small claim (around £400) and have now effectively repaid that three times over.

Kimberley Morgan

AXA Insurance

1 year ago

Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it. I'm sorry to hear that you haven't found our price to be as competitive this time around. When assessing your price for the coming year, our underwriters take in to account various factors, such as our claims experience within the postcode area that you live in - if we've seen an increase in the number of claims, we would deem this to be a higher risk & that would be reflected in the price. There are also other factors such as the rise in claims costs & Insurance Premium Tax that are taken in to account, although we try our best to mitigate these costs as much as we can. I've included some more info below, which I hope will help and I'll also ensure that your feedback is logged: https://www.axa.co.uk/home-insurance/premiums/#reasons-why-your-premium-could-change Thanks for choosing us to look after your home Take care & enjoy your day, Kim AXA Customer Service Team

Pålitelig kunde

Feefo-verifisert

1 year ago

Nice and easy

easy to do and reasonable rates!

Kimberley Morgan

AXA Insurance

1 year ago

Good morning, Thanks for leaving your lovely review for us here at AXA. If you ever need any help, please get in touch anytime. Best wishes and thanks for choosing us! Kim AXA Customer Service Team

Rosemarie Pope

Feefo-verifisert

Wisbech

1 year ago

Hva Rosemarie Pope sa om AXA Insurance:

Insurance

The lady I spoke to was very helpful and polite and gave me the same as I had last year. I did say as I have been with you for some time and had no claims I thought it was to much.

Kimberley Morgan

AXA Insurance

1 year ago

Hello, Thanks for leaving your lovely review for us here at AXA. It's great to hear you're happy with the service you've received and you decided to renew with us for another year! If you ever need any help, please get in touch anytime. Best wishes & thanks for choosing us! Kim AXA Customer Service Team

Pålitelig kunde

Feefo-verifisert

1 year ago

Good

Kimberley Morgan

AXA Insurance

1 year ago

Hi, Thanks so much for taking the time to leave your lovely feedback for us. If you ever need us, please get in touch anytime. Best wishes, Kim AXA Customer Service Team

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Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?