great service, competitive price and yearly notification
Jon
AXA Insurance
8 months ago
Good morning,
Thanks for leaving your fab feedback for us.
It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly.
Jon
AXA Customer Service Team
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Excellent
Gary
AXA Insurance
8 months ago
Thanks so much for your lovely comments.
It's great to see you're finding your policy excellent.
Take care,
Gary
AXA Customer Service Team
0
Del
Pålitelig kunde
Feefo-verifisert
10 months ago
Poor Service
Poor Service.
Paula
AXA Insurance
10 months ago
Hi, thanks for taking the time to leave a review.
I'm really sorry to hear you've been unhappy with our service and I've sent you an email requesting more information around your dissatisfaction.
I look forward to your reply so that we can resolve this for you.
Take care for now.
Paula
AXA Customer Service Team.
0
Del
Pålitelig kunde
Feefo-verifisert
10 months ago
Very helpful staff
Very freindly helpful and informative when i phoned needing advice.
Neil
AXA Insurance
10 months ago
Hi,
Thanks for getting in touch to leave your feedback.
We really appreciate you taking the time to do this.
I’m really pleased to hear that the service you received from our staff was at a high level.
Best wishes.
Neil
Customer Service Team
0
Del
Pålitelig kunde
Feefo-verifisert
12 months ago
Motor insurance Policy renewal
Effective and obviously care about their customers as they do customer discount.keep their customer imformed about policy renewal etc;
Paula
AXA Insurance
12 months ago
Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear how impressed you are with the renewal process and our service. We really appreciate your feedback.
Thanks for renewing your car insurance with us for a 3rd year. I hope you spend many more happy years with us.
Best wishes
Paula
AXA Customer Service Team
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Eccessive price hikes year on year
Eccessive price hikes year on year
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
I'm sorry to hear you're unhappy with the price this year. I'll ensure your dissatisfaction is logged.
Prices can fluctuate for many reasons, partially due to any changes in risk assessment.
Thank you for renewing your home insurance with us for a 5th year. I hope we can be more competitive for your next time around.
Best wishes
Paula
AXA Customer Service Team
0
Del
EM
Emma
Feefo-verifisert
1 year ago
Hva Emma sa om AXA Insurance:
Great company. Easy to work with
They are a great company and I've never had any bother with them. Renews automatically and saves me hassle!
Jasmin
AXA Insurance
1 year ago
Hi Emma, thanks for taking the time to leave us a review.
We're really glad you're happy with the service you've received and that you've stayed with us for another year! Please don't hesitate to reach out if there's anything else we can help with; our contact details are on your Policy Schedule.
Best wishes
Jasmin
AXA Customer Service Team
0
Del
RS
Richard Sommerseth
Feefo-verifisert
Ringwood
1 year ago
Hva Richard Sommerseth sa om AXA Insurance:
Easy to arrange comprehensive policy at affordable prices!
Jon
AXA Insurance
1 year ago
Good morning, Richard.
Thanks for leaving your fab feedback for us.
It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly.
Jon
AXA Customer Service Team
0
Del
RW
Rowan Welch
Feefo-verifisert
Leamington Spa
1 year ago
Hva Rowan Welch sa om AXA Insurance:
Refused to pay a legitimate claim
Refused to pay a legitimate claim - now with the ombudsman - almost 2 years later our kitchen is still flood damaged and we are subsequently unable to move house as planned - v poor service from AXA...
Les mer
Adam
AXA Insurance
1 year ago
Hi Rowan.
I'm really sorry to hear that your claim was refused and that the kitchen is still damage due to flood damage. I've passed this over to our Claims team for this to be looked at along with a compliant logged.
Thank you.
Adam,
AXA Customer Service Team.
0
Del
Pålitelig kunde
Feefo-verifisert
1 year ago
Excellent
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear you're so happy with our service.
Thank you so much for renewing your home insurance with us for another year. I can see you've been with us since 2018, so we really appreciate your loyalty & custom.
Best wishes
Paula
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.