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AXA Commercial Lines and Personal Intermediary Anmeldelser | Kundeservice Anmeldelser for https://www.feefo.com/reviews/axa-commercial-lines-and-personal-intermediary | Feefo

Viser alle 4,728 anmeldelser

Pålitelig kunde

9 years ago

Kjøpsdato: 16/12/2015

rubbish

im stil not happy with the service i am reciving , i had a car accident few back and iv had to keep chacing you to tell me how things are doing with my claim and when you said your ring back you next...

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michael field

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Miss Thompson, Thank you for taking the time to leave feedback. I was sorry to read that you were unhappy that your claim was taking to long to be resolved for you. Thank you for taking my call this morning and letting me know that this has already been resolved. Many Thanks Mike AXA Insurance

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MrRobertRussell

9 years ago

Kjøpsdato: 12/12/2015

Hva MrRobertRussell sa om AXA Commercial Lines and Personal Intermediary:

Not good

This is now my second claim logged with lech am in 14 months, and quite frankly I could've gotten better service from a monkey. BOTH times I logged the claim I phoned up at a later date (one was 2...

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michael field

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Mr Russell, Thank you for taking the time to leave your feed back. Your experience has fallen short of your expectation and for this i can only apologise. Thank you for taking my call this afternoon and i hope my explanation has helped with what you are able to do going forward. As suggested, if i can help any further, please do not hesitate to contact me on 01473 267645. Many thanks Mike Axa Insurance.

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Marshlease Ltd

9 years ago

Kjøpsdato: 16/12/2015

Hva Marshlease Ltd sa om AXA Commercial Lines and Personal Intermediary:

Prompt friendly and assertive once offices were open. Was somewhat frustrating initially when out of hours could not confirm cover for initial locksmith call-out. These staff should have access to...

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Emma Claxton

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Steven Thank you for your constructive comments around our out of hours service needing access to customer account information. I'm sorry that this caused you some frustration. This is something we will look into. I am pleased to hear that you received friendly and prompt service once you spoke to our claims department. Regards Emma Commercial Claims

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Pålitelig kunde

9 years ago

Kjøpsdato: 18/12/2015

Excellent speedy service.

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Pålitelig kunde

9 years ago

Kjøpsdato: 16/12/2015

The service are poor

Sian

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Sir, Thank you for taking the time to leave feedback - we appreciate it. We're sorry to hear that your experience has fallen short of your expectations. I would like to understand more about the issues regarding the service you received therefore i will be in touch shortly. Many thanks, Sian Ward AXA Insurance

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MrWILLIAMVAN KLAVEREN

9 years ago

Kjøpsdato: 16/12/2015

Hva MrWILLIAMVAN KLAVEREN sa om AXA Commercial Lines and Personal Intermediary:

It has taken some 3 weeks to conclude this tiny claim. I have also been asked for information already sent and for information which I don't have! I will not use the service again.

michael field

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Mr Van Klaveren, Thank you for taking the time to leave feedback. Your experience has clearly fallen short of your expectations, and for this i can only apologise. I have attempted to call you today to discuss your concern further. Unfortunately, I was only able to leave a message . If you wish to discuss your concerns further please call me on 01473 267 645. Many thanks Mike Axa Insurance

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Pålitelig kunde

9 years ago

Kjøpsdato: 16/12/2015

Recently started working with AXA on Employment Liability Insurance and so far been very good. Always prompt to reply to any queries.

Mel Gray

AXA Commercial Lines and Personal Intermediary

9 years ago

Hi Mr Steinmetz, Thank you for your feedback. We are really pleased we have been able to offer you a great service ! Kind Regards Mel Gray

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Pålitelig kunde

9 years ago

Kjøpsdato: 16/12/2015

NEED TO EXPLAIN DIFFICULTIES IF ITEMS NOT COVERED. LONG WAIT FOR THAT.

Emma Claxton

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Sir Thank you for your feedback and for rating our service as good. I note your comment about having to wait a long time for confirmation about items that were not covered under your policy. Sam from our claims team has left you a voicemail so that we can understand more about why you feel that there were delays on your claim. We would be grateful if you could please contact us on 0370 8507134. Thank you for taking the time to leave your comments. Regards Emma Commercial Claims

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Pålitelig kunde

9 years ago

Kjøpsdato: 16/12/2015

Recent Accident Report

Dealt with efficiently and informatively

Sam Iron

AXA Commercial Lines and Personal Intermediary

9 years ago

Thank you for taking the time to leave us feedback. We appreciate it.

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Pålitelig kunde

9 years ago

Kjøpsdato: 12/12/2015

Drains

Very willing, pleasant men who worked hard to repair our drains, but unfortunately they had a long journey which cut down their working day considerably

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Om AXA Commercial Lines and Personal Intermediary

AXA Insurance underwrites a wide range of general insurance products, mostly in the intermediated market, where we specialise in Personal and Commercial Lines. We also underwrite products for some of the UK's leading brands. AXA Commercial Lines and Personal Intermediary is part of AXA Insurance UK plc, which belongs to the AXA group of companies.

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47 Mark Lane, London, Greater London, EC3R7QQ, United Kingdom

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